Customer Support Specialist

Responsibilities:

• Handle incoming customer calls, emails, and messages promptly and professionally.
• Solve customer issues directly or escalate to the relevant internal teams when necessary.
• Maintain accurate documentation in internal CRM and support systems.

A Successful Candidate:

• Speaks fluently and conducts business correspondence in English and German.
• At least 1 year of relevant experience in customer service, call center, or client-facing roles.
• Comfortable with digital tools and internal systems for managing customer interactions.

Team Spirit and Company Culture:

• We work in an open, friendly, and trusting environment that welcomes initiative.
• Everyone in the Xometry team is ready to help and support in challenging times.
• We celebrate victories together and value each individual’s contribution.