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About The Job:
- As a Customer Support Representative, you will handle customer requests and feedback via phone and email.
- You will provide troubleshooting and real time assistance.
- You will deliver accurate, quick and professional assistance.
Responsibilities:
- Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns
- Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies
- Know when to escalate more in-depth issues to the Tier 2 team
Keeper Security
Keeper Security is transforming cybersecurity for people and organizations globally. They are trusted by millions of individuals and thousands of organizations, and is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging.