Associate Customer Support Technician

What You’ll Do:

• Answer real-time customer phone, email or chat inquiries related to questions or problems customers are encountering with our accounting software applications
• Triage and troubleshoot problems with customers to understand and document the nature of such problems
• Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary

We’re Excited to Learn More About You:

• 1+ years of customer service experience
• Experience with accounting software or traditional accounting processes
• Strong written and verbal communication skills; strong telephone skills

When You Join Team Applied, You Can Expect:

• A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter.
• We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.
• We flex our time together , collaborating remotely and in-person to empower our teams to work in the ways that work best for them.