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Position Overview:
- Oversee the day‑to-day activities of a Support Technicians team.
- Address technical issues, manage escalations, and help the team meet performance goals.
- Partner closely with teams like Sales, QA, Billing, and Product Management.
What You’ll Do:
- Drive product readiness and day‑to-day technician management through training, tools, and support.
- Partner closely with Sales, QA, Billing, and Product teams to enable smoother customer resolutions and product outcomes.
- Recruit, develop, and retain talent while growing future support leaders.
Applied Systems
Applied Systems is transforming the insurance industry with innovative software and services. They have 40+ years of experience and a culture built on values that make them indispensable to each other.