Source Job

• Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
• Coordinate closely with Engineering and Product Management on all product issues & releases
• Develop positive customer and cultural relations. Assist in the translation, maintenance, and updating of technical documentation associated with the product line.

Turnitin is a recognized innovator in global education that partners with educators and institutions to develop learning integrity solutions. It is a global organization with team members in over 35 countries and a remote-first culture that empowers employees.

• Be the first point of contact for customer questions through email, chat, and phone
• Become a product expert and function as a first-level problem solver
• Escalate issues to the appropriate team while maintaining communication with the affected user

Tremendous provides a platform to send bulk payouts to people in over 230 countries and regions. The company consists of 20,000+ companies and they aim to increase efficiency, flexibility, and fulfillment at work within a culture that embraces remote work, documentation, and fewer meetings.

• Provide advanced support for assigned escalated Product ticket queues.
• Work with Customer Support Representatives to resolve inbound support requests.
• Review escalated ticket notes and follow escalation procedures to troubleshoot and resolve tickets.

HighLevel empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth with an AI powered, all-in-one white-label sales & marketing platform. With over 1,500 team members across 15+ countries, HighLevel operates in a global, remote-first environment and is building a global community rooted in creativity, collaboration, and impact.

• Answer real-time customer phone, email or chat inquiries.
• Triage and troubleshoot problems with customers.
• Focus on problem resolution while providing proficient customer service.

Applied Systems is transforming the insurance industry. They are building a team ready to learn and deliver innovative software and services within a culture built on values.

• Manage and respond promptly to support tickets, ensuring transparent, human-centric, and efficient service.
• Identify bugs, diagnose platform behavior, and escalate complex cases to our QA and Software Engineering teams, following up until resolution.
• Identify patterns in user difficulties and suggest product enhancements based on daily feedback.

Wxrks' technology solves the complexity of managing translations at scale. With their context-first translation platform, localization managers, translation agencies, translators, and devs alike can translate, contextualize, and scale global experiences that get results, all backed by enterprise-grade hosting and security.

• Own trader interactions from start to resolution through all of our support channels which include; live chat, phone calls, and Discord.
• Use technical ability to master trading platforms, internal tools, and proprietary systems.
• Skillfully troubleshoot incoming inquiries, determining severity, and escalating to the appropriate team when necessary.

Topstep is an engaging working environment which ranges from fully remote to hybrid. They foster a culture of collaboration with cameras on during meetings and a robust Slack environment for communication.

• Provide troubleshooting and resolution for software, product, and technical issues.
• Communicate clearly and professionally with clients through phone, email, and other support channels.
• Facilitate knowledge articles to support client self‑service and internal team learning.

Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. With over 125 years of experience and 21,700 employees across 30 countries, they specialize in data gathering, analysis, and fraud prevention. Experian prioritizes inclusive culture, employee well-being, and career development.

• Resolve email/chat/phone request and enhance User experience.
• Moderate User-generated content (visual & text) and review violations reports.
• Act as a bridge between Users and business team.

Appflame is a product IT company creating life-changing products in the social discovery and advertising space. They have a global reach, with millions of users worldwide and are looking for daring and enthusiastic people to join their team.

• Deliver fast, accurate, and empathetic support to workplace customers across voice and email.
• Troubleshoot issues, follow or adapt workflows, and escalate when necessary.
• Develop expertise in products and processes to identify recurring issues and improve customer experiences.

Clipboard exists to help people move up the socioeconomic ladder by connecting professionals with workplaces for on-demand shifts. It is a fast-growing Series C marketplace with a global, remote team of 1,000+ people and has been profitable since 2022.

• Responding to customer questions via email, chat and calls with empathy and clarity.
• Educating users about our product and helping them achieve their goals.
• Troubleshooting issues and escalating bugs or technical challenges when needed.

WeTravel is a platform helping travel organizers around the world. It's an international, travel-loving team with a passion for adventure and innovation where the support team thrives in a high-paced, collaborative environment.

• Be the first point of contact for our customers across all brands we support
• Respond to customers' incoming emails and chats
• Log, track, and manage bugs and support tickets in Jira, communicating with Tier 2 and Tier 3 teams internally to drive issues to resolution

Spotlio is a pricing, e-commerce, and distribution company that helps resorts and attractions increase revenue and create better guest experiences before arrival. Spotlio supports businesses across the US, Canada, Switzerland, Germany, Austria, France, Japan, New Zealand, Australia, and Chile, and continues to grow internationally.

• Ensure trouble-free functioning of the software and hardware complex.
• Immediately attract other specialists in case of operation abnormality.
• Handle communication with customers regarding their requests and issue reports

Devexperts partners with financial institutions, providing products and solutions for retail and brokerage houses, exchanges, and buy-side firms. They focus on trading platforms, brokerage automation, software development, market data products, and IT consulting.

• Own the customer experience as you provide quality product and technical solutions to help customers realize their goals utilizing our products and services
• Develop, demonstrate and maintain technical skills to troubleshoot issues, create test scenarios and investigate software issues based on customer product use
• Foster teamwork and collaboration across all teams to continually innovate product and enhance efficiency

Granicus builds, implements, and maintains technology that is transforming the Govtech industry by bringing governments and its constituents together. They have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network.

• Support system updates and data migration initiatives tied to Lillio’s Payments platform.
• Work directly with customers to guide them through merchant applications and answer questions.
• Supporting customers with troubleshooting technical support issues via chat, email and phone.

Lillio (formerly HiMama) is a mission-driven business focused on empowering early childhood educators through innovative tools. They are a Series B, private-equity backed company recognized as an industry leader in EdTech.

• Take incoming user requests from employees (via telephone, email, voicemail, chat)
• Log call details onto case management systems and provide response and resolution within SLA to customer.
• Solve technical requests/ incidents.

Concentrix is a global technology and services leader that powers the brands of the future, helping well-known brands improve their businesses with technology and integrated solutions in over 70 countries. They have over 440k+ game-changers around the globe and committed to equal employment opportunities for all candidates.

• Becoming an expert on the Laurel product.
• Responding to and resolving inbound customer support inquiries in a timely, professional, and authoritative manner during core US business hours (9am–6pm ET).
• Owning strategic projects in Customer Support, including Help Center articles, internal documentation, and support operations initiatives.

Laurel is on a mission to return time. As the leading AI Time platform for professional services firms, they’re transforming how organizations capture, analyze, and optimize their most valuable resource: time. Their team comprises top talent in AI, product development, and engineering—innovative, humble, and forward-thinking professionals committed to redefining productivity in the knowledge economy.

• Deliver a world-class customer experience.
• Investigate, diagnose, troubleshoot and find solutions for queries sent through emails and live chats, leading support calls directly with customers as needed.
• Be an expert on our product and continuously build your knowledge.

AlphaSense empowers companies to make smarter decisions with market intelligence and search built on AI. They have over 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.

• Own escalations from the Technical Support Reps team, applying deep product and technical expertise to resolve issues with minimal further escalation to Engineering.
• Deliver consistent, high-quality assistance across phone, email, chat, and ticketing platforms, remaining available for time-sensitive or advanced inquiries.
• Track and prioritize your case backlog, balancing urgency with impact on customer success and compliance.

Granicus builds, implements, and maintains technology that is transforming the Govtech industry by bringing governments and its constituents together. They have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers.

• Act as a trusted point of contact for high-value travelers.
• Manage complex and sensitive situations with autonomy, precision, and discretion.
• Collaborate closely with internal teams to investigate issues and anticipate needs.

OnSpot is a travel technology scale-up with 20 years of expertise, redefining the traveler experience for premium and luxury travel brands worldwide. Operating across 5 continents and more than 130 countries, we support over 300,000 travelers each year, combining cutting-edge technology with high-touch, concierge-level service to deliver seamless, personalized journeys at scale.

• Act as the first point of contact for customer support inquiries.
• Resolve common customer issues related to API usage, onboarding, authentication, integration, and billing.
• Escalate issues to L2/L3 support or engineering with clear documentation, reproduction steps, and logs.

Databento provides modern APIs for financial market data, making it dramatically easier for firms of all sizes to access and use market data. As a Series A company, they’ve raised $37.8M to date and grown revenue by over 400% YoY.