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Responsibilities:
- Provide troubleshooting and resolution for software, product, and technical issues.
- Assess the scope and severity of client requests, ensuring appropriate prioritization and follow‑through.
- Communicate clearly and professionally with clients through phone, email, and other support channels.
Qualifications:
- Ability to explain technical steps using clear language.
- Experience de‑escalating challenging customer situations.
- Manage a high‑volume support queue.
Benefits:
- Medical, life and dental insurance.
- Paid time off.
- Education Reimbursement.
Experian
Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. With over 125 years of experience and 21,700 employees across 30 countries, they specialize in data gathering, analysis, and fraud prevention. Experian prioritizes inclusive culture, employee well-being, and career development.