I-9 Client Support Analyst
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3w PTO
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Job Summary:
- Supports a portfolio of clients by delivering client outcomes.
- Manages cases in Salesforce, investigating system issues, and responding to client inquiries.
- Conveys information clearly and professionally with clients, even when delivering difficult messages.
Main Responsibilities:
- Manages the full case lifecycle in Salesforce while maintaining clear communication.
- Performs troubleshooting and data analysis to identify issues and compliance risks.
- Partners with Product, Engineering, and Operations to resolve issues and advocate for client needs.
Required Qualifications:
- 2–5 years of experience in Customer Success, Client Support, or SaaS.
- Technical experience using analysis to prioritize work and communicate information.
- Responsive to change with a customer‑focused mindset.
Experian
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange, they have a team of 22,500 people across 32 countries and invest in people and new advanced technologies to unlock the power of data.