Document solutions in reusable articles to support future issue resolution
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 23,300 people across 32 countries, with corporate headquarters in Dublin, Ireland.
Oversee end‑to‑end I‑9 client support, managing the full case lifecycle in Salesforce.
Perform technical troubleshooting and data analysis to identify core issues, trends, and compliance risks.
Partner cross‑functionally with Product, Engineering, Implementation, and Operations to resolve issues.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange, they have a team of 22,500 people across 32 countries and invest in people and new advanced technologies to unlock the power of data.
Provide remote troubleshooting support for proprietary software, desktop, network, and mobile device issues (incidents), and customer requests (for example, password resets) via multiple support channels (phone, email, chat, and ticket queue).
Make outbound service calls to customers (returning voicemails, providing status updates/follow-up, gathering more information).
Resolve issues using Knowledgebase articles.
Peraton is a next-generation national security company that delivers trusted, highly differentiated solutions and technologies to protect our nation and allies. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces.
Handle customer requests and feedback via phone and email through Salesforce (including troubleshooting and real time assistance).
Be a highly organized go-getter and problem-solver who seeks to enhance our customer experience by delivering accurate, quick and professional assistance.
Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns
Keeper Security is transforming cybersecurity for people and organizations globally. They are trusted by millions of individuals and thousands of organizations, and is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging.
Serve as the primary point of contact for basic technical support and product-related inquiries.
Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy.
Continuously identify opportunities to improve the customer support process.
Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. They raised $450M in their Series D funding round in March of 2025 and are on an exciting trajectory as a company.
Interface with customers via email, phone, and video conferencing to resolve issues quickly, efficiently, and with a human touch
Conduct consultative calls and write detailed explanations that help customers understand complex insurance, compliance, and platform topics independently
Investigate and resolve technical problems by reviewing databases, analyzing system logs, and partnering with engineering—then translate findings into clear customer communications
Thatch is a fully distributed early-stage company using technology to change the way America does healthcare. We are described as a happy, friendly, high-velocity team.
Manage multiple incoming streams of support request.
Coordinate with stakeholders to address challenging cases.
Build strong, trusting relationships with customers.
AssetWatch powers manufacturing uptime through condition monitoring. They are a devoted team with world-renowned engineers and business leaders. They are building the future of predictive maintenance. As they enter the next phase of rapid growth, they are seeking people to help lead the journey.
Answer phone calls and emails in queue to provide technical, installation, and account support for users
Take ownership of full-cycle support tickets, following all necessary processes and procedures
Maintain high-level customer satisfaction
Doximity is transforming the healthcare industry with a mission to help every physician be more productive and provide better care for their patients. As medicine's largest network in the United States, they are committed to building diverse teams with an inclusive culture that can make a direct impact on the healthcare system.
Demonstrate experience interpreting and responding to customer requests through, understanding the customer's needs, and identifying actions to help achieve customer objectives quickly
Help consumers understand credit bureau processes and educate them in appropriate steps to request corrections
Provide information about credit-related memberships, services, and product offerings; advocate for solutions that will help callers improve their creditworthiness
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries.
Provide tier I technical support for store team members and corporate personnel via phone and digital channels such as chat and email.
Perform technical diagnosis and troubleshooting for users with hardware, software, and network connectivity issues and provide the appropriate solutions
Thoroughly create, update, and resolve customer tickets for every request received according to guidance
Sun Auto Tire & Service is a top-10 independent tire dealer in the US with 525+ stores, operating under multiple brands. They have been named "Best Place to Work" and are a leading provider of vehicle aftermarket tires and repair services, increasing our footprint rapidly through both organic growth and acquisitions.
Act as a technical resource to our customer base for HighLevel’s suite of software features.
Troubleshoot product issues and support software solutions, preferably within the technology industry.
Provide exceptional customer service inclusive of excellent communication and responsive follow-through.
HighLevel is an AI-powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 1,500 team members across 15+ countries, they operate in a global, remote-first environment and cultivate a culture where innovation thrives.
The Service Desk Administrator is the primary contact for all IT services.
Handle, route, and resolve all service requests quickly.
Clearly communicate technical solutions in a user-friendly manner.
M3 USA offers digital solutions across healthcare, life sciences, pharmaceuticals, and more. They have experienced remarkable growth since 2000, driven by a mission to utilize the internet for a healthier world and more efficient healthcare systems. M3 USA prides itself on a dynamic and innovative work environment where team members contribute to global health advancements.
Answer real-time customer phone, email or chat inquiries.
Triage and troubleshoot problems with customers.
Focus on problem resolution while providing proficient customer service.
Applied Systems is transforming the insurance industry. They are building a team ready to learn and deliver innovative software and services within a culture built on values.
Identify, research, and resolve technical and end-user application failures and deficiencies.
Educate and coach customers on best practices for using Axis products and services.
Thoroughly document all research and customer interactions in Salesforce (CRM) to ensure product and service reliability.
Axis Construction Management, LLC provides construction project management, general contracting, tenant improvement, design/build, and related services to commercial and institutional clients in the Philadelphia region and along the East Coast. They value driven waybuilders, relentless curiosity, smart risk-taking, and fearless ownership.
Manage and respond promptly to tickets, ensuring transparent, human, and efficient service.
Identify failures, diagnose platform behavior, and forward complex cases to the testing and engineering team, monitoring resolution.
Create and update data/information for our AI to optimize future responses.
Bureau Works, headquartered in Silicon Valley with a global team across various countries, tackles the complexities of managing translations at scale. They enable clients to focus on their core tasks by handling the technical infrastructure, from knowledge management to payment processing.
Resolve Tier 2 escalations requiring structured troubleshooting, product configuration review, and data analysis—particularly those impacting scheduling logic, payments, and customer workflows.
Investigate and validate customer financial data (e.g., deposits, refunds, structured payments) to ensure platform accuracy and proper resolution.
Provide technical guidance within internal Slack channels, helping teammates interpret product behaviors and troubleshoot known issues.
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. They empower their customers to give their clients more of the magical moments that matter most. Their team values diversity and believes in equal opportunity for all.
Manage and respond promptly to support tickets, ensuring transparent, human-centric, and efficient service.
Identify bugs, diagnose platform behavior, and escalate complex cases to our QA and Software Engineering teams, following up until resolution.
Identify patterns in user difficulties and suggest product enhancements based on daily feedback.
Wxrks' technology solves the complexity of managing translations at scale. With their context-first translation platform, localization managers, translation agencies, translators, and devs alike can translate, contextualize, and scale global experiences that get results, all backed by enterprise-grade hosting and security.
Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
Coordinate closely with Engineering and Product Management on all product issues & releases
Develop positive customer and cultural relations. Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
Turnitin is a recognized innovator in global education that partners with educators and institutions to develop learning integrity solutions. It is a global organization with team members in over 35 countries and a remote-first culture that empowers employees.
Help develop Customer Support processes for a rapidly growing organization and team
Respond to product functionality and technical support requests for our enterprise business clients in a timely, efficient and professional manner
Perform troubleshooting to identify causes and recommend remedies to user issues, working with internal engineering teams as necessary
CENTRL is a risk and compliance technology company that provides AI powered enterprise-grade risk, due diligence, cyber security and privacy management solutions to financial institutions worldwide. Established in 2015, CENTRL is a high-growth, venture backed SaaS firm leading the way in innovative generative AI solutions to manage third party risk and due diligence.