Source Job

• Answer IT support calls and aim to resolve tickets.
• Manage and resolve user tickets received via email.
• Troubleshoot system installations and perform upgrades via Azure.

Equus Workforce Solutions is a leading provider of workforce development services in North America. They have a dedicated and passionate team, focusing on the development, design, and delivery of demand-driven workforce solutions, and they value diversity and inclusion.

• Taking calls and making service requests.
• Resolving service requests and answering user inquiries.
• Overseeing daily performance of computer systems.

iCIMS is a software company. The company appears to be a medium-sized organization.

• Serve as the first point of contact for Department of Transportation (DOT) end users, providing Tier 1 technical support and issue intake.
• Troubleshoot and resolve issues related to Windows operating systems and Microsoft Office applications; escalate complex incidents to Tier 2/3 support teams as required.
• Accurately document troubleshooting steps, resolutions, installations, and remedial actions in the case management system.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well-planned information management environment. It utilizes the best of information technology to meet the business needs of Federal Government customers.

• Provides high-quality customer service for the efficient resolution of technology problems and requests.
• Performs first-line troubleshooting for customers and takes ownership of all customer interactions.
• Provides end user device management and support, including desktops, laptops, and PDAs.

Cayuse Commercial Services delivers solutions that streamline the complexities of research administration, compliance, and collaboration. They empower universities to focus on their strategic goals, from increasing funding opportunities to simplifying the grant lifecycle. They are a growing company.

• Provide technical assistance and support to end users by troubleshooting software issues.
• Resolve access problems, and support IT management tools and systems.
• Ensure prompt issue resolution, deliver user training, and support cloud-based applications and IT service operations.

SOSi, founded in 1989, is a large private technology and services integrator in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.

• Provide advanced technical support for desktop systems, applications, and peripherals.
• Diagnose and troubleshoot hardware and software problems, implementing effective solutions.
• Assist end-users with technical queries, providing clear guidance and support.

Outpost creates stunning visual effects for film and episodic projects. They believe in making people matter and building a creative environment where everyone feels valued and respected. The company is ambitious and growing quickly, focusing on nurturing personal connections and celebrating collective successes.

• Provides phone, remote, and desk-side technical support to users in the areas of e-mail, directories, standard MS Windows desktop applications, and network connectivity
• Provides personal computer support, problem analysis, and hardware/software installation and configuration
• Interacts daily with customers to ensure productivity; provides individual feedback

Empower AI provides federal agency leaders with AI tools for workforce transformation, leveraging three decades of experience in Health, Defense, and Civilian missions. They are headquartered in Reston, VA; they are recognized as a 2024 Military Friendly Employer.

• Provide day to day support for the implementation, troubleshooting, and maintenance of client IT systems.
• Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services.
• Assist with the onboarding and offboarding of clients, systems, and users.

CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). They seek candidates who want to be part of their upward trajectory and successful candidates are self-motivated, think out of the box, work, and solve issues independently.

• Provide second‑level support for technical issues involving desktops, laptops, printers, mobile devices, software, and networks
• Troubleshoot and resolve complex incidents, escalating when appropriate
• Mentor and guide Level 1 analysts, assisting with incident resolution and skill development

Dyopath is a company that turns everyday work into meaningful impact with its L.O.V.E. philosophy—Living Our Values Every Day. They have an award-winning culture with a collaborative environment where achievements are celebrated.

• Provide first-level technical support for hardware, software, and IT systems issues.
• Monitor and manage incoming tickets through the ticketing system.
• Ensure accurate documentation and timely follow-up on all support issues.

Teamwork is a fast-growing company with a global reach, specializing in digital transformation across management consulting, SAP business solutions, data analytics, and technology platforms. They are a North America-based team of more than 100 experts valuing diversity, continuous learning, and remote work flexibility.

• Deliver front‑line support through our IT Helpdesk Jira project.
• Support key employee and device lifecycle workflows.
• Exposed to IT engineering work by pairing with IAM and Client Platform engineers.

SandboxAQ delivers AI solutions that address some of the world's greatest challenges. They are a global team that is tech-focused and includes experts in AI, chemistry, cybersecurity, physics, mathematics, medicine, engineering, and other specialties.

• Provide exceptional customer support in a fast-paced remote Managed Services Practice.
• Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services.
• Provide day-to-day operational support for desktop and server operating systems, Microsoft Office 365, Azure, Teams.

CyberSheath provides Cybersecurity services to the Defense Industrial Base (DIB). They integrate compliance and threat mitigation efforts and eliminate redundant security practices. The company is fast-growing and seeks candidates who want to be part of their upward trajectory.

• Provide technical on-site and remote support to users.
• Monitor, maintain and support site hardware/software and peripherals.
• Triage helpdesk tickets, manage queue, resolve incidents, and complete project tasks.

Clean Earth is an environmental services provider in the US, offering remediation, disposal, recycling, and beneficial reuse solutions for hazardous and non-hazardous waste. They value their employees and have a positive work culture that fosters growth and development.

• Field incoming client communications via phone, chat, and our online customer portal
• Help end-users administer their PerfectServe applications
• Train end users on how best to use PerfectServe’s phone, mobile, and web applications

PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. With an 88% growth rate over the past three years they need strong team members to help them continue to grow!

• Serve as the first-line technical support for internal teams, resolving issues directly wherever possible and escalating as necessary
• Own technical onboarding for new hires, including account creation, permissions and access setup, and tool provisioning
• Help ensure broad reliability, access control, and basic security hygiene across the business

Silna Health is a health technology company that handles insurance verification and prior authorizations for specialty healthcare providers. They are based in New York City and work with customers across the country, with a team of 30+ members.

• Provide support to users experiencing product issues or seeking assistance.
• Troubleshoot software and platform-related problems reported by users.
• Document issues and resolutions within the product support ticketing system.

Equip is a virtual, evidence-based eating disorder treatment program that ensures everyone can access treatment. Since 2019, they have been a fully virtual company with a highly-engaged, passionate, and diverse team.

• Respond to technical support requests and resolve issues on first contact
• Troubleshoot common issues related to Google Workspace, Slack, and SaaS tools
• Support Mac, Windows, Chromebook, and mobile devices across the device lifecycle

Firsthand supports individuals living with serious mental illness through a holistic approach involving peer recovery specialists, benefits specialists, and clinicians. Their team uses lived experience to build trust, reconnect individuals to healthcare, and minimize inappropriate healthcare utilization.

• Provide remote IT support to clients.
• Handle system updates and troubleshooting.
• Maintain high standards of IT service.

Intelligent Technical Solutions is a dynamic and growing company. It seems they value collaborative problem-solvers with excellent customer service skills and a detail-oriented mindset.

• Deliver prompt and courteous support to users facing product or technical issues.
• Troubleshoot software and platform-related problems, escalating complex issues as needed.
• Maintain up-to-date documentation and improve support workflows to enhance user satisfaction.

Equip is a virtual, evidence-based eating disorder treatment program committed to ensuring everyone can access effective treatment. Founded in 2019, they operate in all 50 states and partner with major health insurance plans, fostering a highly-engaged, passionate, and diverse culture.

• Assist the team in triaging and prioritizing requests for service desk tickets.
• Support the employee lifecycle by helping with onboarding and off-boarding tasks.
• Learn to assemble, install, and configure Apple and Windows laptops.

ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. They provide flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans.