Provide exceptional customer support in a fast-paced remote Managed Services Practice.
Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services.
Assist with the onboarding and offboarding of clients, systems, and users.

Required Education, Experience, & Skills:

Minimum 4+ years working for a Managed Service Provider (MSP).
Minimum of 7+ years’ experience working on an Information Technology Helpdesk using remote support tools.
Possess strong troubleshooting, problem-solving, and verbal/written communication skills.

Preferred Education, Experience, & Skills:

Bachelor’s degree from an accredited university in Computer Science, Engineering, or a related field.
Experience with Security Technologies.
Excellent organizational skills including the ability to balance conflicting priorities.

CyberSheath Services International LLC

CyberSheath provides Cybersecurity services to the Defense Industrial Base (DIB). They integrate compliance and threat mitigation efforts and eliminate redundant security practices. The company is fast-growing and seeks candidates who want to be part of their upward trajectory.

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