Provide exceptional customer support in a fast-paced remote Managed Services Practice
Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services
Provide escalation support as necessary for Level I Helpdesk staff

Required Education, Experience, & Skills:

Minimum 2+ years working for a Managed Service Provider (MSP)
Minimum of 5+ years’ experience working on an Information Technology Helpdesk using remote support tools
Experience with Microsoft Windows desktop and server operating systems

Preferred Education, Experience, & Skills:

Bachelor’s degree from an accredited university in Computer Science, Engineering, or a related field
Experience with Security Technologies
Excellent organizational skills including the ability to balance conflicting priorities

CyberSheath Services International LLC

CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). They seek candidates who want to be part of their upward trajectory and successful candidates are self-motivated, think out of the box, work, and solve issues independently.

Apply for This Position