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Responsibilities:
- Answer incoming calls and resolve tickets over the phone or teams.
- Create FAQ materials and training manuals for end-users.
- Collaborate with IT teams on projects and initiatives.
Qualifications:
- An associate degree in IT or equivalent experience.
- 3-5 years of experience in a helpdesk or related role.
- Ability to diagnose and troubleshoot technical problems.
Equus Workforce Solutions
Equus Workforce Solutions is a leading provider of workforce development services in North America. They have a dedicated and passionate team, focusing on the development, design, and delivery of demand-driven workforce solutions, and they value diversity and inclusion.