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Responsibilities:

  • Answer incoming calls and resolve tickets over the phone or teams.
  • Create FAQ materials and training manuals for end-users.
  • Collaborate with IT teams on projects and initiatives.

Qualifications:

  • An associate degree in IT or equivalent experience.
  • 3-5 years of experience in a helpdesk or related role.
  • Ability to diagnose and troubleshoot technical problems.

Equus Workforce Solutions

Equus Workforce Solutions is a leading provider of workforce development services in North America. They have a dedicated and passionate team, focusing on the development, design, and delivery of demand-driven workforce solutions, and they value diversity and inclusion.

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