Serve as the first-line technical support for internal teams, resolving issues directly wherever possible and escalating as necessary
Own technical onboarding for new hires, including account creation, permissions and access setup, and tool provisioning
Help ensure broad reliability, access control, and basic security hygiene across the business
Silna Health is a health technology company that handles insurance verification and prior authorizations for specialty healthcare providers. They are based in New York City and work with customers across the country, with a team of 30+ members.
Perform password resets, assist with MFA/2FA setup, resolve account lockouts.
Monitor IT support email and Slack channels, acknowledge and categorize incoming requests.
Resolve login and access issues, perform browser troubleshooting, provide basic VPN connectivity support.
Aventus creates brand ambassadors who act as a seamless extension of our clients’ businesses. They are a CX boutique based in Charleston, SC, known for southern charm and world-class hospitality.
Deliver front‑line support through our IT Helpdesk Jira project.
Support key employee and device lifecycle workflows.
Exposed to IT engineering work by pairing with IAM and Client Platform engineers.
SandboxAQ delivers AI solutions that address some of the world's greatest challenges. They are a global team that is tech-focused and includes experts in AI, chemistry, cybersecurity, physics, mathematics, medicine, engineering, and other specialties.
Troubleshoot hardware and software issues for laptops, peripherals, and mobile devices.
Respond to incidents and service requests in a timely manner.
Create and maintain documentation for problems and the knowledge base.
Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact.
Provide IT helpdesk support to ensure Pie team members have the tools and technologies they need.
Responsible for hardware/software/VOIP troubleshooting, identity and access management, and asset management.
Candidate should have experience troubleshooting LAN/WAN/VPN and a strong understanding of networking protocols.
Pie Insurance empowers small businesses by making commercial insurance affordable and easy. They are a diverse team of builders, dreamers, and entrepreneurs driven by core values and operating principles.
Provide technical support and manage the device lifecycle for Mac and Windows environments.
Build, maintain, and optimize automation workflows using Zapier, Workato, and Google Apps Script.
Administer Google Workspace and identity platforms, including user provisioning and security settings.
HopSkipDrive is a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. They connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. The company has facilitated more than five million rides across over 17 states around the country and continues to expand at a rapid pace.
Provide escalated technical support for complex issues impacting end users, applications, and infrastructure services.
Support daily IT support desk operations by using Fresh Service or Assyst and cloud-based services.
Assist in the design, execution, and maintenance of user provisioning and de-provisioning workflows.
Stratus is the market leader in brand implementation and maintenance, they transform how national brands connect with their customers. Every employee is a stakeholder in Stratus' success and the environment offers endless career opportunities for individuals with a commitment to customer service, focus on execution and bias for action.
Provide timely IT support to remote agents and internal staff.
Manage core business platforms, including Google Workspace, AWS, Slack, and Monday.com.
Ensure all systems and devices comply with company security policies.
Aventus is a boutique customer experience BPO in Charleston, South Carolina. They have over 10 years of experience providing omnichannel support for 100+ amazing clients and partners in the e-commerce industry, fostering a collaborative and forward-thinking IT team.
Deliver prompt and courteous support to users facing product or technical issues.
Troubleshoot software and platform-related problems, escalating complex issues as needed.
Maintain up-to-date documentation and improve support workflows to enhance user satisfaction.
Equip is a virtual, evidence-based eating disorder treatment program committed to ensuring everyone can access effective treatment. Founded in 2019, they operate in all 50 states and partner with major health insurance plans, fostering a highly-engaged, passionate, and diverse culture.
Providing technical support and troubleshooting across company systems.
Diagnosing and resolving technical issues for end-users.
Managing user accounts, permissions, and access controls.
KOHO aims to improve financial services for Canadians by offering transparent products without hidden fees. They foster a remote-first, autonomous culture focused on impact and trust, encouraging work-life integration and valuing clarity and bold thinking.
Troubleshoot software, connectivity, and hardware issues for customers via phone, email.
Resolve escalated support tickets from our Tier 1 support team.
Assist the Tier 1 support team by guiding them to resolve tickets without escalation.
Logitech empowers people to have a positive global impact with flexibility. They design award-winning products that drive superior performance when gaming and superior productivity when working. Logitech is full of authentic people who value diversity and celebrate all differences.
Provide first and second-level technical support for enterprise applications to remote employees.
Manage incident tickets through Zendesk, ensuring proper documentation and timely resolution.
Support employee onboarding and offboarding processes, including account creation/deactivation.
Voltus is a remote energy startup focused on providing intelligent solutions for the grid. They are committed to maintaining a secure, reliable, and compliant platform for their customers and partners, operating with a fully remote, global workforce of around 250 employees.
Answer IT support calls and aim to resolve tickets.
Manage and resolve user tickets received via email.
Troubleshoot system installations and perform upgrades via Azure.
Equus Workforce Solutions is a leading provider of workforce development services in North America. They have a dedicated and passionate team, focusing on the development, design, and delivery of demand-driven workforce solutions, and they value diversity and inclusion.
Take ownership of Scribe's internal technology operations for a +200-person globally distributed team.
Ensure every team member has a seamless, secure, and efficient setup from day one.
Build IT infrastructure that scales, builds redundancy, thrives in hands-on and cross-functional work.
Scribe's Workflow AI platform automatically captures and optimizes workflows so teams work smarter, faster, and more consistently. Since its founding in 2019, the company has grown to over 5 million users across 600,000 businesses and has been named a LinkedIn Top Startup.
Lead the administration of Okta and Google Workspace and architect automated provisioning/deprovisioning workflows.
Own the Jamf Pro/Intune environment to maintain a Zero-Touch hardware lifecycle.
Provide dedicated IT support and oversight during Pacific Time business hours.
Subsplash is an award-winning team committed to humility, innovation, and excellence, building The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses. With over 280 employees, they've won awards for their mobile experience and impact.
Solving end user issues quickly and efficiently, with emphasis on providing a great service experience.
Responding to tickets, and maintaining ticket system notes to identify chronic problem areas.
Performing deep-dive troubleshooting across Windows/Mac OS, network, and SaaS platforms.
Personified is a managed IT and cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. They lead technology and security programs for their clients, enabling them to focus on their mission-critical work, acting as an extension of their client teams.
Lead, mentor, and develop Helpdesk Team Leads and support staff.
Oversee day-to-day IT support operations, including ticket queues, escalations, and service requests.
Analyze ticket trends and implement proactive solutions.
T3 Services Group is a national home services organization with locations across the U.S., providing Plumbing, Drains, HVAC, and Electrical services to residential customers. Our business is powered by phenomenal teammates who take pride in delivering 5-star service on every call.
Provide first-level technical support for hardware, software, and IT systems issues.
Monitor and manage incoming tickets through the ticketing system.
Ensure accurate documentation and timely follow-up on all support issues.
Teamwork is a fast-growing company with a global reach, specializing in digital transformation across management consulting, SAP business solutions, data analytics, and technology platforms. They are a North America-based team of more than 100 experts valuing diversity, continuous learning, and remote work flexibility.