Serve as the primary point of contact for tier-1 and tier-2 IT support, resolving issues while maintaining a high standard of customer service.
Support endpoint deployment and device management across macOS and Windows environments using Kandji and Microsoft Intune.
Administer onboarding and offboarding workflows, ensuring proper access setup, device provisioning, and secure deprovisioning.
Kunai builds full-stack technology solutions for banks, credit and payment networks, infrastructure providers, and their customers. They foster a culture of collaboration, creativity, and continuous learning.
Partner with People and Talent on onboarding and access management.
Manage tools like VPN, password management, and endpoint security.
Sardine is a leader in fraud prevention and AML compliance, using device intelligence, behavior biometrics, machine learning, and AI to stop fraud. With over 300 banks, retailers, and fintechs using their platform, they have raised $145M from investors.
Streamline IT Systems: Evaluate and implement centralized identity and access management tools to simplify logins and strengthen security.
Password & Access Management: Lead the rollout of a password manager and define policies for account access, permissions, and credentials.
Device Lifecycle Management: Oversee company hardware- ordering, setup, shipping, retrieval, and inventory tracking for new hires and departing employees.
Deepgram is the leading platform for Voice AI, providing real-time APIs for speech-to-text (STT) and text-to-speech (TTS). They have more than 200,000 developers and 1,300+ organizations building voice offerings, backed by a recent Series C and having processed over 50,000 years of audio.
Own internal IT systems and operations, including laptop lifecycle management across multiple countries.
Build and maintain automation workflows to remove repetitive IT tasks.
Experiment with and roll out AI-assisted solutions for IT support and internal operations.
saas.group turbocharges promising B2B SaaS ventures, unlocking their full potential by acquiring and polishing small software treasures into industry stars. They are a dynamic, fully remote team of nearly 380+ colleagues spanning 50+ countries rewriting the playbook on SaaS innovation and collaboration.
Build and develop a high-performing IT team, fostering trust and ownership.
Create the strategy and execution of internal automations to reduce manual tasks.
Design and enforce a standardized Role-Based Access Control (RBAC) framework.
Virta Health aims to reverse metabolic disease in one billion people through technology, personalized nutrition, and virtual care. They have raised over $350 million and partner with health plans, employers, and government organizations, fostering a mission-driven, remote-first culture.
Deliver front‑line support through our IT Helpdesk Jira project.
Support key employee and device lifecycle workflows.
Exposed to IT engineering work by pairing with IAM and Client Platform engineers.
SandboxAQ delivers AI solutions that address some of the world's greatest challenges. They are a global team that is tech-focused and includes experts in AI, chemistry, cybersecurity, physics, mathematics, medicine, engineering, and other specialties.
Own IT operations end-to-end, including service delivery and employee support in a remote-first environment.
Administer and continuously improve identity and access management across core systems.
Maintain and strengthen IT security and SOC 2-aligned operational controls, including vendor/software security reviews.
Pulley's mission is to make it easier for anyone to start a company by providing cap table management tools that help companies better understand and optimize their equity for the long term. They are a fast-growing company with over 4,500 customers including startups like Linear, Runway, Fathom, and Roam, and are backed by top investors like Founders' Fund, Stripe, and General Catalyst.
Lead the administration of Okta and Google Workspace and architect automated provisioning/deprovisioning workflows.
Own the Jamf Pro/Intune environment to maintain a Zero-Touch hardware lifecycle.
Provide dedicated IT support and oversight during Pacific Time business hours.
Subsplash is an award-winning team committed to humility, innovation, and excellence, building The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses. With over 280 employees, they've won awards for their mobile experience and impact.
Help design, operate, and continuously improve our end-user technology environment at scale.
Stabilise and evolve platforms such as Google Workspace, Slack, ITSM tooling, Zoom, and much more.
Identify opportunities to reduce manual work through Workflow automation API integrations.
Sand Technologies is a fast-growing enterprise AI company that solves real-world problems for large blue-chip companies and governments worldwide. They are pioneers of meaningful AI, using data and AI to solve big issues in telecommunications, water management, healthcare, and more, underpinned by over 300 engineers and scientists.
Support a culture of safety, security, and compliance in all aspects of IT Operations activities.
Support enterprise applications across the Pacvue brands (Okta, Slack Enterprise, M365, Atlassian Suite, GitHub, etc)
Tier 1 triage and resolution of IT application and hardware issues; act as an escalation point to higher tier support as needed, in 24/7 environment
Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. They help the world’s largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes.
Design and implement workplace technology solutions tailored to the needs of our employees.
Support and improve a broad SaaS environment, including identity and access management, device management, collaboration tools, and internal workflows.
Improve operational maturity and tooling decisions through clearer documentation, better monitoring and metrics, and informed evaluation and procurement of platforms.
Primer is the world's first unified payment infrastructure, empowering businesses worldwide to unleash their payment potential. They have top investors, including Accel, Balderton, Iconiq, and Tencent, and strive to make something complex, incredibly simple and intuitive.
You will play a vital role in ensuring our internal infrastructure is secure, efficient, and scalable.
You will drive the design and implementation of automated workflows across a critical SaaS ecosystem.
You will eliminate manual "toil," streamline lifecycle processes, and harden our device management infrastructure.
Rula's mission is to help patients access quality mental healthcare by treating the whole person. They are a remote-first company that strives to create a world where mental health is embraced as an integral part of one's overall well-being and making a positive impact on the lives of those struggling with mental health.
Execution and monitoring of SOC 2, HIPAA, and HITRUST compliance (using Vanta)
9amHealth is a specialized cardiometabolic care company that provides custom care plans, prescription medications, and expert guidance to help members live healthier. Backed by 7Wire Ventures, Human Capital, Founders Fund, and others, with a total funding of 25 million dollars, they are on a growth trajectory to achieve a more connected care approach for cardiometabolic health.
Design, deploy, and maintain end-user environments, identity and access management, and networking.
Enable scaling by automating IT tasks through scripting and system integration via APIs.
Implement and enforce endpoint security, identity security, and secure onboarding/offboarding processes.
XBOW is redefining the future of cybersecurity by building the world's first autonomous pentester, powered by AI. Backed by Sequoia Capital and a team that includes the creators of GitHub Copilot and GitHub Advanced Security, XBOW is shaping the future of cybersecurity.
Own and evolve the global endpoint, workplace, and corporate network technology ecosystem.
Deliver a secure, scalable, and seamless employee experience.
Work at the intersection of IT, Security, Networking, and Employee Experience.
Tide provides business accounts and administrative solutions for SMEs, helping them save time and money. They have over 1.8 million members globally and are diversity champions, with offices in multiple countries.
Maintain and troubleshoot networks, endpoints, and cloud-based systems.
Assist with HIPAA, SOC 2, and security audits.
SimpliFed is a Maternal Care at Home model powered by our Maternal Health Operating System, centered on exceptional patient experience while driving strong clinical outcomes and reducing cost. They specialize in lactation and baby feeding support as well as high risk condition monitoring.
Implement, maintain, and improve core IT infrastructure systems.
Collaborate with Security and Compliance teams to help ensure systems meet requirements.
Partner with Legal, Procurement, and Finance on vendor onboarding and renewals.
Omada Health inspires and engages people in lifelong health, one step at a time. They have a multi-condition platform that treats diabetes, hypertension, prediabetes, musculoskeletal, and GLP-1 management and are certified as a Great Place to Work.
Lead and develop a high-performing IT team of 8-10 FTEs and manage relationships with outsourced support providers.
Oversee IT operations in a mixed Windows and Mac environment within a Microsoft 365 ecosystem and drive AI initiatives.
Own IT budgeting, procurement, and vendor negotiations, while ensuring service delivery excellence for end-user support.
Care Access is working to make the future of health better for all by bringing world-class research and health services directly to communities. With hundreds of research locations, mobile clinics, and clinicians across the globe, they are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow.
Configure, maintain, and optimize the company’s SaaS application portfolio.
Support and manage the company’s AI tools and provide escalated IT support.
Wasabi Technologies is a fast-growing company taking the Cloud Storage industry by storm and recognized as one of the best places to work in Boston. They provide hot cloud storage that is 1/5th the cost of AWS S3, faster than the competition, with no fees for egress or API requests. The company has 500+ employees.