Research end user issues independently, when needed, and document/develop a solution per company standards
Identify MDM related company needs and create, configure, test and deploy management of user systems via MDM Software.
Responsible for all onboarding and offboarding related IT activities, including system-wide access, purchasing and retrieving of equipment, upgrades, asset tagging, etc.
Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans. They are rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve; Judi Health values a diverse workplace.
Provide first-level help desk support through service ticket systems
Monitor and escalate technical issues as needed
Communicate clearly and effectively with internal teams to resolve problems
Solvo Global is an innovative company with a great culture. They are looking for proactive and communicative individuals eager to learn and grow professionally through hands-on experience.
Partner with People and Talent on onboarding and access management.
Manage tools like VPN, password management, and endpoint security.
Sardine is a leader in fraud prevention and AML compliance, using device intelligence, behavior biometrics, machine learning, and AI to stop fraud. With over 300 banks, retailers, and fintechs using their platform, they have raised $145M from investors.
Own internal IT systems and operations, including laptop lifecycle management across multiple countries.
Build and maintain automation workflows to remove repetitive IT tasks.
Experiment with and roll out AI-assisted solutions for IT support and internal operations.
saas.group turbocharges promising B2B SaaS ventures, unlocking their full potential by acquiring and polishing small software treasures into industry stars. They are a dynamic, fully remote team of nearly 380+ colleagues spanning 50+ countries rewriting the playbook on SaaS innovation and collaboration.
Streamline IT Systems: Evaluate and implement centralized identity and access management tools to simplify logins and strengthen security.
Password & Access Management: Lead the rollout of a password manager and define policies for account access, permissions, and credentials.
Device Lifecycle Management: Oversee company hardware- ordering, setup, shipping, retrieval, and inventory tracking for new hires and departing employees.
Deepgram is the leading platform for Voice AI, providing real-time APIs for speech-to-text (STT) and text-to-speech (TTS). They have more than 200,000 developers and 1,300+ organizations building voice offerings, backed by a recent Series C and having processed over 50,000 years of audio.
Handle support tickets and work to resolve client issues within SLA times.
Work with team, Service Delivery Manager, and Team Lead to provide top quality service.
Work on a variety of basic to complex issues requested by end users.
Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. They are known for their people-centric culture, amazing benefits and substantial year over year growth, and have been positioned as an employer of choice in the Managed Services space.
Act as the first point of contact for users submitting tickets, sending emails, or calling via VOIP/phone.
Perform initial troubleshooting using standardized runbooks and guided questions to resolve common Level 1 issues.
Update and maintain clear documentation and knowledge base articles to improve runbooks and standard operating procedures.
Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. They help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.
Support a culture of safety, security, and compliance in all aspects of IT Operations activities.
Support enterprise applications across the Pacvue brands (Okta, Slack Enterprise, M365, Atlassian Suite, GitHub, etc)
Tier 1 triage and resolution of IT application and hardware issues; act as an escalation point to higher tier support as needed, in 24/7 environment
Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. They help the world’s largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes.
Work as part of an expert team to help achieve device and IT services growth objectives.
Build, develop, and enhance the Deel IT device management services for a global customer base.
Provide technical support for the Sales team and customer base.
Deel is the all-in-one payroll and HR platform for global teams, aiming to unlock global opportunity for every person, team, and business. As the fastest-growing SaaS company in history, their team of 7,000 spans more than 100 countries, fostering a connected and dynamic culture.
Execute IT infrastructure and application support tasks according to documented procedures.
Responsible for executing IT operations processes to detect, escalate, and resolve incidents or potential incidents, providing troubleshooting or tier 1 resolution services.
Provide incident leadership and assist with engaging and directing service delivery staff to restore service as rapidly as possible.
Vericast is the financial institution (FI) performance partner, helping banks and credit unions drive growth, improve efficiency, increase engagement, and navigate change through data, technology, and people. Thousands of financial institutions rely on their 150 years of financial services expertise to help them achieve more.
Develop strong knowledge of our Healthcare SaaS Solutions
Serve as the first point of contact for customers seeking technical assistance
Provide customer support via email, video meetings, or over the phone and walk customers through the resolution process and next steps
Quality Coding Software Solutions (QCSS) Health simplifies the complexities of MLTSS service delivery through innovative, data-driven solutions. They aim to deliver cost-efficiencies, equitable access to care, and improved health outcomes, focusing on enabling health plans and providers to improve the health outcomes of their vulnerable populations.
Lead the administration of Okta and Google Workspace and architect automated provisioning/deprovisioning workflows.
Own the Jamf Pro/Intune environment to maintain a Zero-Touch hardware lifecycle.
Provide dedicated IT support and oversight during Pacific Time business hours.
Subsplash is an award-winning team committed to humility, innovation, and excellence, building The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses. With over 280 employees, they've won awards for their mobile experience and impact.
Maintain and troubleshoot networks, endpoints, and cloud-based systems.
Assist with HIPAA, SOC 2, and security audits.
SimpliFed is a Maternal Care at Home model powered by our Maternal Health Operating System, centered on exceptional patient experience while driving strong clinical outcomes and reducing cost. They specialize in lactation and baby feeding support as well as high risk condition monitoring.
Answer IT support calls and resolve tickets via phone or Teams.
Manage and resolve user tickets received via email.
Troubleshoot system installations and perform upgrades via Azure.
Equus Workforce Solutions provides workforce development services in North America. They focus on development, design, and delivery of demand-driven workforce solutions with a dedicated and passionate team, offering extensive learning opportunities and networking programs.
Payabli, a next-generation Payments Infrastructure and Monetization Platform, is designed for vertical software companies. Backed by leading fintech investors, they empower software companies to manage and move money through a single infrastructure stack.
Provide onsite technical support for hardware, software, and network issues for our Mexico peers.
Manage onboarding and offboarding of IT equipment, ensuring smooth transitions for new hires and departing employees.
Install, configure, and maintain desktops, laptops, printers, peripherals, and audiovisual equipment.
Vonage is a global cloud communications leader. They help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through fully programmable-based unified communications, contact center solutions, and communications APIs.
Provide second‑level support for technical issues involving desktops, laptops, printers, mobile devices, software, and networks
Troubleshoot and resolve complex incidents, escalating when appropriate
Identify and resolve underlying problems affecting IT systems and services
DYOPATH is dedicated to providing outstanding IT service. They foster a collaborative environment where achievements are celebrated and employees are invested in and supported through certifications and career paths.
Deliver prompt and courteous support to users facing product or technical issues.
Troubleshoot software and platform-related problems, escalating complex issues as needed.
Maintain up-to-date documentation and improve support workflows to enhance user satisfaction.
Equip is a virtual, evidence-based eating disorder treatment program committed to ensuring everyone can access effective treatment. Founded in 2019, they operate in all 50 states and partner with major health insurance plans, fostering a highly-engaged, passionate, and diverse culture.
Monitor and coordinate incident resolution, supporting escalation processes.
Evaluate and approve change requests, leading LCAB meetings.
Handle user access requests, ensuring PSA compliance.
Deutsche Telekom IT Solutions, a subsidiary of the Deutsche Telekom Group, was Hungary’s most attractive employer in 2025. We provide a wide portfolio of IT and telecommunications services with more than 5300 employees, serving hundreds of large customers in Germany and other European countries.
Triage incoming tickets to determine urgency and context, categorize the tickets, and gather pertinent information for troubleshooting.
Answer frequently asked questions and redirect the user to the appropriate resource material.
Make some administrative changes to the system configuration when it can be done through the user interface.
Civitas Learning helps colleges and universities apply their student data to maximize institutional impact and improve student outcomes. They offer a flexible, all-in-one Student Impact Platform that creates actionable insights, and appear to have a multicultural environment.