Execute IT infrastructure and application support tasks according to documented procedures.
Responsible for executing IT operations processes to detect, escalate, and resolve incidents or potential incidents, providing troubleshooting or tier 1 resolution services.
Provide incident leadership and assist with engaging and directing service delivery staff to restore service as rapidly as possible.
Monitor and coordinate incident resolution, supporting escalation processes.
Evaluate and approve change requests, leading LCAB meetings.
Handle user access requests, ensuring PSA compliance.
Deutsche Telekom IT Solutions, a subsidiary of the Deutsche Telekom Group, was Hungary’s most attractive employer in 2025. We provide a wide portfolio of IT and telecommunications services with more than 5300 employees, serving hundreds of large customers in Germany and other European countries.
Diagnosing, analyzing and resolving technical issues.
Performing planning and analysis of IT support workflows.
Researching, analyzing, and reporting on incident trends.
CompTech is a service-oriented program management and technical company working to build lasting relationships with small and large companies, municipalities, and Government agencies. They focus on client-focused practice areas resulting in solutions to organizational challenges and value Commitment, Innovation, and Customer Satisfaction.
Monitor and respond to alerts and events from various tools, jobs, applications, and platforms
Work with internal and external service providers to resolve issues
Maintain operations
ATPCO is the world's primary source for air fare content, holding over 200 million fares across 160 countries. ATPCO believes in flexibility, trust, and a culture where your wellbeing comes first. We’ve built a remote-first culture rooted in trust, transparency, and belonging.
Assist in delivering day-to-day IT support, maintaining corporate systems.
Diagnose and troubleshoot hardware, software, and network issues.
Maintain accurate records of company-managed IT assets.
Vannevar is a defense technology company building AI to deter adversaries and focuses on algorithmic speed and foresight. They are a small agile team combining world-class engineers with veteran strategists focused on mission impact, user empathy, and disciplined growth.
Act as the first point of contact for users submitting tickets, sending emails, or calling via VOIP/phone.
Perform initial troubleshooting using standardized runbooks and guided questions to resolve common Level 1 issues.
Update and maintain clear documentation and knowledge base articles to improve runbooks and standard operating procedures.
Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. They help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.
Serve as the go-to IT partner for our Pakistan office, resolving Tier 1 and Tier 2 support requests with efficiency and care.
Manage daily break/fix support for the PK team—ensuring equipment and access issues are resolved quickly and completely.
Identify opportunities for process improvements and cost efficiencies in IT operations.
Brightwheel's vision is high quality early education for every child, supporting teachers, engaging parents, and enabling small businesses. They are the most loved technology brand in early education, trusted by tens of thousands of providers and millions of educators and families.
Answer IT support calls and resolve tickets via phone or Teams.
Manage and resolve user tickets received via email.
Troubleshoot system installations and perform upgrades via Azure.
Equus Workforce Solutions provides workforce development services in North America. They focus on development, design, and delivery of demand-driven workforce solutions with a dedicated and passionate team, offering extensive learning opportunities and networking programs.
Lead the IT service desk function so incidents and service requests are logged, prioritized, and resolved within agreed SLAs while maintaining strong customer satisfaction.
Act as the main escalation and communication point between end users, the service desk team, and other IT/service owners.
Manage daily service desk operations, including ticket queue management, workload balancing, shift cover, and monitoring SLAs/KPIs.
Red Cup IT, Inc. aims to provide timely, high-quality IT support and consistently meet service levels. We blend people management, IT service management best practices ITIL-based and continuous improvement of support processes.
Monitor and distribute incoming tickets to ServiceDesk Agents
Ensure customer service is timely and accurate based on KPIs and SLAs
Lead and mentor the ServiceDesk Tier I team, fostering a culture of continuous improvement and excellence
J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex situations.
Partner with People and Talent on onboarding and access management.
Manage tools like VPN, password management, and endpoint security.
Sardine is a leader in fraud prevention and AML compliance, using device intelligence, behavior biometrics, machine learning, and AI to stop fraud. With over 300 banks, retailers, and fintechs using their platform, they have raised $145M from investors.
Handle day-to-day IT operations and provide client-side support.
Assist internal users with errors via the Jira service management system.
Own and improve the end-user onboarding & off-boarding process.
BetterHelp aims to remove barriers to therapy and make mental healthcare more accessible. With over 30,000 therapists, they are the world’s largest online therapy service and invest in their team’s well-being and professional development.
Provide first-level help desk support through service ticket systems
Monitor and escalate technical issues as needed
Communicate clearly and effectively with internal teams to resolve problems
Solvo Global is an innovative company with a great culture. They are looking for proactive and communicative individuals eager to learn and grow professionally through hands-on experience.
Perform specific delivery support activities for a single customer
Provide hardware and software incident support
Deliver IMACD tasks related to requests
Jobgether is a platform that helps candidates find jobs. They use an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Own end-to-end IT operations, increasing speed and consistency.
Partner with People Ops and Engineering to ensure seamless employee lifecycle support.
Partner closely with Security and Engineering to ensure IT processes support SOC 2 / ISO / future compliance needs.
Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows. The company partners with industry leaders like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others.
Act as the single point of contact for critical customer escalations.
Lead internal war rooms, coordinating resources across teams.
Drive Root Cause Analysis processes, translating findings into actionable steps.
Netomi is the leading agentic AI platform for enterprise customer experience. They work with the largest global brands and are backed by WndrCo, Y Combinator, and Index Ventures, helping enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Provide telephone and email-based support for all users via an IVR system and using the ServiceNow ITSM.
Assist users with administrative configuration issues such as workstation troubleshooting.
Reset account passwords, security tokens, PINs, and provide account management support.
Jobgether is a platform where candidates can apply for jobs. They use an AI-powered matching process to ensure applications are reviewed quickly and fairly.
Provide Level 1 and 2 problem analysis, research, and resolution of product issues.
Develop and test new software functionality and configuration in UAT.
Create and maintain reports and exports from the software application.
Jobgether is a platform helping candidates get reviewed fairly by employers using AI. The company's AI system identifies top-fitting candidates and shares the shortlist with the hiring company.
Monitor security alerts and events using SIEM and other monitoring tools.
Analyze and respond to security incidents, including malware infections, phishing attempts, and unauthorized access.
Triage and prioritize alerts based on severity and potential impact.
ATPCO is the world's primary source for air fare content, holding over 200 million fares across 160 countries. ATPCO believes in flexibility, trust, and a culture where your wellbeing comes first, offering open-door leadership and real-time recognition.