Handle day-to-day IT operations and provide client-side support.
Assist internal users with errors via the Jira service management system.
Own and improve the end-user onboarding & off-boarding process.
BetterHelp aims to remove barriers to therapy and make mental healthcare more accessible. With over 30,000 therapists, they are the world’s largest online therapy service and invest in their team’s well-being and professional development.
Provide remote IT support and ensure clients receive top-notch technical assistance.
Handle system updates and hands-on troubleshooting.
Maintain high standards of IT service.
Intelligent Technical Solutions is a dynamic and growing company. They value collaborative problem-solvers with excellent customer service skills and a detail-oriented mindset.
Ensure processes are mature, well documented and easy to use.
Owner.com is the AI growth system for local restaurants, continuously improving SEO, marketing, and online ordering to grow first-party orders. The company has a team in the low hundreds with top talent from successful SMB software companies and is scaling to keep pace with customer growth.
Serve as the go-to IT partner for our Pakistan office, resolving Tier 1 and Tier 2 support requests with efficiency and care.
Manage daily break/fix support for the PK team—ensuring equipment and access issues are resolved quickly and completely.
Identify opportunities for process improvements and cost efficiencies in IT operations.
Brightwheel's vision is high quality early education for every child, supporting teachers, engaging parents, and enabling small businesses. They are the most loved technology brand in early education, trusted by tens of thousands of providers and millions of educators and families.
Administer and maintain Entra features like creating and editing Conditional Access Policies and implementing new Enterprise Applications to facilitate Single Sign On, SCIM provisioning, and other internal use cases.
Act as an escalation point for front line support to meet internal OLAs; this requires strong troubleshooting skills and resourcefulness.
Administer and configure a variety SaaS products including Atlassian, Slack, Adobe, Miro, and more and support efforts to deduplicate our SaaS suite, creating a single consistent tool set across all business areas.
Forbes Advisor is a new initiative for consumers under the Forbes Marketplace umbrella that provides journalist- and expert-written insights, news and reviews on all things personal finance, health, business, and everyday life decisions. Forbes Marketplace, a dynamic and fully remote company with approximately 600 employees globally.
Providing remote virtual, telephone, chat, and email support for employees.
Troubleshooting problems and providing immediate resolution, or performing additional research as needed to resolve issues.
Creating and managing detailed tickets documenting requests, troubleshooting, and resolution of requests.
J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk.
Mercer Advisors has worked with families to help them amplify and simplify their financial lives by integrating financial planning, investment management, tax, estate, insurance, and more, all managed by a single team. They proudly serve over 31,300 families in more than 90 cities across the U.S. and offer a distinct work environment.
Implement and manage our MDM solution as well as configure and deploy laptops and mobile devices for new hires.
Onboard new employees with device setup, account provisioning, and access management and serve as the first point of contact for employee tech issues.
Manage user accounts across company systems, implement and maintain SSO and access controls, and conduct periodic access reviews.
My Funded Futures is transforming proprietary trading by providing traders with capital, tools, and community. They blend innovation, transparency and performance, helping traders scale faster; They are passionate about fintech, financial markets, and data-driven growth.
Provide expert support for our technology stack including Macs, iOS, Android, Rippling MDM/SSO, 1Password, Google Workspace, Microsoft Office, Slack, Zoom, Linear, and Notion.
Own the complete employee lifecycle experience from onboarding through offboarding, managing access control, hardware provisioning, and ensuring audit-ready documentation.
Identify opportunities to automate repetitive IT tasks, improving efficiency and reducing manual overhead.
Thatch is a fully distributed early-stage company using technology to change the way America does healthcare. They are a happy, friendly, high-velocity team.
Own end-to-end IT operations, increasing speed and consistency.
Partner with People Ops and Engineering to ensure seamless employee lifecycle support.
Partner closely with Security and Engineering to ensure IT processes support SOC 2 / ISO / future compliance needs.
Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows. The company partners with industry leaders like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others.
Maintain and monitor technology systems for security, compliance, reliability, and proactively addressing risks.
Serve as the main point of contact for technology support, responding promptly to all IT issues, tickets, and requests.
Provide high-touch, proactive support to staff and executive leadership, anticipating their needs and ensuring seamless technology experiences.
ghSMART is a premier leadership advisory firm dedicated to creating value for CEOs, boards, and investors. Their team is made up of nearly 200 extraordinary individuals who become trusted advisors to these leaders, helping amplify their positive impact on the world.
Deliver Tier 1 technical support via ticket, phone, and chat.
Resolve issues involving operating systems, remote access, and software applications.
Adhere to a monthly rotating shift schedule and participate in a weekly on-call schedule.
Cloudflare helps build a better Internet by running one of the world’s largest networks that powers millions of websites and other Internet properties.
Provide daily IT support for laptops, accounts, networking issues, and SaaS tools. Set up laptops for new hires and support onboarding/offboarding access. Maintain SaaS licensing, reclaim unused licenses, and support overall system ownership.
Founded in 2020, Mesh is the first global payment network for crypto, connecting hundreds of exchanges, wallets, and financial services platforms.
Lead and scale a global helpdesk team delivering world-class employee support.
Own the strategy and administration of core productivity tools (Microsoft 365, Google Workspace if applicable, Zoom, Slack, Okta/SSO, etc.).
Partner closely with Security to enforce compliance, endpoint hygiene, access controls, and change management.
e.l.f. Beauty, Inc. is committed to clean, cruelty-free beauty. They have expanded to include e.l.f. Cosmetics, e.l.f. SKIN, Well People, Keys Soulcare, Naturium and rhode and have had 26 consecutive quarters of net sales growth.
Monitor security alerts and events using SIEM and other monitoring tools.
Analyze and respond to security incidents, including malware infections, phishing attempts, and unauthorized access.
Triage and prioritize alerts based on severity and potential impact.
ATPCO is the world's primary source for air fare content, holding over 200 million fares across 160 countries. ATPCO believes in flexibility, trust, and a culture where your wellbeing comes first, offering open-door leadership and real-time recognition.
Use of a ticketing system to manage support queries
Atlas Technica shoulders IT management, user support, and cybersecurity for hedge funds and other investment firms. Founded in 2016, they have grown 100% year over year through an uncompromising focus on service, valuing ownership, execution, growth, intelligence, and camaraderie.
Act as the primary IT point of contact, ensuring solutions-driven support.
Lead SOC2 and ISO 27001 compliance initiatives with external partners.
Manage the relationship with outsourced IT partner to maintain a secure environment.
Fantasy is a creative partner behind the world's biggest digital products, launching the next generation of intelligent experiences. For over two decades, they've partnered with industry leaders to shape products and services used by billions daily. They are committed to continually fostering a diverse, equitable, and inclusive workplace.