IT Support / Systems Engineer

What You’ll Do:

• Serve as the primary point of contact for tier-1 and tier-2 IT support, resolving issues while maintaining a high standard of customer service.
• Manage and prioritize tickets in Jira Service Management, ensuring timely tracking and resolution of incidents.
• Support endpoint deployment and device management across macOS and Windows environments using Kandji and Microsoft Intune.

What You Bring:

• Strong experience supporting macOS and Windows environments, including device management platforms such as Kandji and Intune.
• Hands-on administration experience with at least three productivity or collaboration platforms such as Okta, Google Workspace, Slack, Zoom, Jira, Confluence, or 1Password.
• Strong troubleshooting and analytical skills with a proactive, solution-oriented mindset.

Why This Role Matters:

• This position plays a critical role in building secure, scalable IT foundations for client environments.
• Your work will directly impact endpoint security, onboarding efficiency, and operational reliability while helping teams stay productive and supported.
• As part of a consulting organization, you’ll gain exposure to diverse environments and modern IT practices while delivering meaningful results.