Oversee and lead the team responsible for resolving application and related issues for internal and external user communities across multiple business divisions.
Act as the primary escalation point for application support issues, ensuring incidents are triaged, owned, and driven to resolution.
Collaborate with IT and Operational colleagues as well as external vendors to facilitate support, deployment, system maintenance, and incident resolution.
Covius is committed to bringing passion and customer focus to the business. They are a mid-sized company that believes it's possible to love coming to work.
Resolve escalated technical issues from Level 1 support within defined SLAs.
Serve as a point of contact for advanced troubleshooting of hardware, software, and network-related issues.
Monitor and maintain IT systems, including servers, networks, and applications.
Honu Services, located in Kailua, Hawaii, empowers clients and optimizes their potential through cost-effective and exceptional operational support. They provide small businesses within the government contracting industry with specialized operational support services, holding certifications in ISO 9001, 20000-1, and 27001 standards.
Lead, mentor, and develop Helpdesk Team Leads and support staff.
Oversee day-to-day IT support operations, including ticket queues, escalations, and service requests.
Analyze ticket trends and implement proactive solutions.
T3 Services Group is a national home services organization with locations across the U.S., providing Plumbing, Drains, HVAC, and Electrical services to residential customers. Our business is powered by phenomenal teammates who take pride in delivering 5-star service on every call.
Provide advanced technical support for desktop systems, applications, and peripherals.
Diagnose and troubleshoot hardware and software problems, implementing effective solutions.
Assist end-users with technical queries, providing clear guidance and support.
Outpost creates stunning visual effects for film and episodic projects. They believe in making people matter and building a creative environment where everyone feels valued and respected. The company is ambitious and growing quickly, focusing on nurturing personal connections and celebrating collective successes.
Answer IT support calls and aim to resolve tickets.
Manage and resolve user tickets received via email.
Troubleshoot system installations and perform upgrades via Azure.
Equus Workforce Solutions is a leading provider of workforce development services in North America. They have a dedicated and passionate team, focusing on the development, design, and delivery of demand-driven workforce solutions, and they value diversity and inclusion.
Prioritize customer experience while working towards issue resolution.
Quickly diagnose and resolve technical issues assigned to Tier 2 queue.
Assist in documenting customer-specific requirements and custom feature requests.
Inspiren offers a complete and connected ecosystem in senior living. Founded by Michael Wang, Inspiren proves that compassionate care and technology can coexist, bringing peace of mind to residents, families, and staff.
Provide technical support and manage the device lifecycle for Mac and Windows environments.
Build, maintain, and optimize automation workflows using Zapier, Workato, and Google Apps Script.
Administer Google Workspace and identity platforms, including user provisioning and security settings.
HopSkipDrive is a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. They connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. The company has facilitated more than five million rides across over 17 states around the country and continues to expand at a rapid pace.
Providing technical support and troubleshooting across company systems.
Diagnosing and resolving technical issues for end-users.
Managing user accounts, permissions, and access controls.
KOHO aims to improve financial services for Canadians by offering transparent products without hidden fees. They foster a remote-first, autonomous culture focused on impact and trust, encouraging work-life integration and valuing clarity and bold thinking.
Provide timely IT support to remote agents and internal staff.
Manage core business platforms, including Google Workspace, AWS, Slack, and Monday.com.
Ensure all systems and devices comply with company security policies.
Aventus is a boutique customer experience BPO in Charleston, South Carolina. They have over 10 years of experience providing omnichannel support for 100+ amazing clients and partners in the e-commerce industry, fostering a collaborative and forward-thinking IT team.
Troubleshoot hardware, software, and network issues, manage tickets.
Provide customer experience in a fast-paced, team-focused environment.
Participate in onboarding of new users and collaborate with senior engineers on escalations.
Red Cup IT, Inc. is an established Managed Service Provider (MSP). They deliver IT support to clients across multiple industries in a fast-paced, team-focused environment.
Respond to support requests via Jira, email, Teams chats, and phone.
Troubleshoot hardware, software, and network issues remotely.
Support veterinary practice management systems.
VetEvolve supports veterinary teams with industry know-how and reliable support, enabling them to deliver exceptional patient care. They focus on a supportive, people-focused environment that prioritizes individual career goals and fulfillment.
Serve as the first point of contact for Department of Transportation (DOT) end users, providing Tier 1 technical support and issue intake.
Troubleshoot and resolve issues related to Windows operating systems and Microsoft Office applications; escalate complex incidents to Tier 2/3 support teams as required.
Accurately document troubleshooting steps, resolutions, installations, and remedial actions in the case management system.
TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well-planned information management environment. It utilizes the best of information technology to meet the business needs of Federal Government customers.
Serves as the first point of contact for end-user technical support, both onsite and remote.
Responsible for triaging and resolving a wide range of help desk requests, providing both basic and advanced technical support.
Manages the desktop and laptop environment—covering hardware setup, software installations, updates, and lifecycle maintenance.
Stratus is the market leader in brand implementation and maintenance, transforming how national brands connect with their customers. They have locations across the country and a corporate headquarters in Mentor, Ohio, offering endless career opportunities for individuals with a commitment to customer service, focus on execution and bias for action.
Provide remote IT support for Microsoft core business applications: Windows Server, Office 365, Exchange, SQL, Terminal Services, Azure, SharePoint.
Support and implement disaster recovery and automated offsite backups via cloud solutions.
Design, implement, and support remote deployment of servers, storage, virtualization, workstations, cloud technologies, and mobile devices.
They support and implement IT infrastructure solutions remotely for diverse client environments. They are professionals with broad technical expertise in systems and networking,who apply technology effectively through virtual environments and remote management tools.
Provide first and second-level technical support for enterprise applications to remote employees.
Manage incident tickets through Zendesk, ensuring proper documentation and timely resolution.
Support employee onboarding and offboarding processes, including account creation/deactivation.
Voltus is a remote energy startup focused on providing intelligent solutions for the grid. They are committed to maintaining a secure, reliable, and compliant platform for their customers and partners, operating with a fully remote, global workforce of around 250 employees.
Support a culture of safety, security, and compliance in all aspects of IT Operations activities.
Support enterprise applications across the Pacvue brands (Okta, Slack Enterprise, M365, Atlassian Suite, GitHub, etc)
Tier 1 triage and resolution of IT application and hardware issues; act as an escalation point to higher tier support as needed, in 24/7 environment
Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. They help the world’s largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes.
Act as the primary System Administrator for core business tools.
Lead the execution of compliance frameworks (SOC 2).
Partner with the IT Manager to manage the helpdesk queue.
Directive Consulting is a B2B performance marketing agency that delivers real revenue—not just leads, using Customer Generation methodology. They are an elite, fast moving and bold company hiring people who challenge the status quo and push campaigns past what’s expected.
Operational support tasks in the Application Support team working with Microsoft Cloud technologies.
Scope a customer issue by collecting the relevant facts and investigating the problem, involving other teams as needed.
AppXite is a product software development company based in Riga, Latvia. They provide an Ecosystem Marketplace & Subscription Billing Platform for distributors, sellers, managed service providers, and vendors to automate sales and manage partner channels.
Lead and develop high-performing IT principles and processes
Partner with Business Operations to understand needs and priorities
Oversee IT operations, service delivery, and incident management
Testlio provides a fully managed crowdsourced testing platform, powered by their proprietary intelligence technology. They are a female-founded company, and half of their team identifies as women, with an inclusive, purpose-driven culture where people genuinely enjoy collaborating.