IT Generalist

Technical Support & Maintenance:

• Provide timely IT support to remote agents and internal staff.
• Diagnose and resolve issues related to hardware, software, and network connectivity.
• Manage the setup, configuration, and troubleshooting of workstations and peripherals.

Systems & Tools Administration:

• Manage core business platforms, including Google Workspace, AWS, Slack, and Monday.com.
• Ensure all user access, permissions, and integrations are configured properly and securely.
• Maintain system updates, backups, and version controls to support smooth operations.

Security & Compliance:

• Ensure that all systems and devices comply with company security policies.
• Manage VPN access, enforce strong authentication practices, and monitor system logs.
• Identify and mitigate potential security risks and escalate when needed.