Provide second‑level support for technical issues involving desktops, laptops, printers, mobile devices, software, and networks
Troubleshoot and resolve complex incidents, escalating when appropriate
Identify and resolve underlying problems affecting IT systems and services
DYOPATH is dedicated to providing outstanding IT service. They foster a collaborative environment where achievements are celebrated and employees are invested in and supported through certifications and career paths.
Troubleshoot hardware, software, and network issues, manage tickets.
Provide customer experience in a fast-paced, team-focused environment.
Participate in onboarding of new users and collaborate with senior engineers on escalations.
Red Cup IT, Inc. is an established Managed Service Provider (MSP). They deliver IT support to clients across multiple industries in a fast-paced, team-focused environment.
Handle support tickets and work to resolve client issues within SLA times.
Work with team, Service Delivery Manager, and Team Lead to provide top quality service.
Work on a variety of basic to complex issues requested by end users.
Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. They are known for their people-centric culture, amazing benefits and substantial year over year growth, and have been positioned as an employer of choice in the Managed Services space.
Support a culture of safety, security, and compliance in all aspects of IT Operations activities.
Support enterprise applications across the Pacvue brands (Okta, Slack Enterprise, M365, Atlassian Suite, GitHub, etc)
Tier 1 triage and resolution of IT application and hardware issues; act as an escalation point to higher tier support as needed, in 24/7 environment
Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. They help the world’s largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes.
Lead role in major incidents and ensure effective communication to stakeholders.
Monitor, control, and support service delivery, ensuring systems and procedures are followed.
Define and track service measures and KPIs to manage the performance of IT services.
RWS unlocks global understanding by growing the value of ideas, data, and content. The company values every language and culture and has a global reach, providing support services to over 7500 end users worldwide, with a dedicated team of over 500 staff across all regions.
Act as the highest technical escalation resource for service desk and field teams
Troubleshoot and remediate complex server, network, cloud, and security issues
Lead and contribute to infrastructure projects and migrations
We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).
Lead, mentor, and develop Helpdesk Team Leads and support staff.
Oversee day-to-day IT support operations, including ticket queues, escalations, and service requests.
Analyze ticket trends and implement proactive solutions.
T3 Services Group is a national home services organization with locations across the U.S., providing Plumbing, Drains, HVAC, and Electrical services to residential customers. Our business is powered by phenomenal teammates who take pride in delivering 5-star service on every call.
Serves as the first point of contact for end-user technical support, both onsite and remote.
Responsible for triaging and resolving a wide range of help desk requests, providing both basic and advanced technical support.
Manages the desktop and laptop environment—covering hardware setup, software installations, updates, and lifecycle maintenance.
Stratus is the market leader in brand implementation and maintenance, transforming how national brands connect with their customers. They have locations across the country and a corporate headquarters in Mentor, Ohio, offering endless career opportunities for individuals with a commitment to customer service, focus on execution and bias for action.
Prioritize customer experience while working towards issue resolution.
Quickly diagnose and resolve technical issues assigned to Tier 2 queue.
Assist in documenting customer-specific requirements and custom feature requests.
Inspiren offers a complete and connected ecosystem in senior living. Founded by Michael Wang, Inspiren proves that compassionate care and technology can coexist, bringing peace of mind to residents, families, and staff.
Administer and maintain core IT systems, including Microsoft Entra, Intune, Jamf, and Microsoft Office 365 suite.
Provide 2nd and 3rd-level support for IT systems and infrastructure issues, resolving escalated incidents efficiently.
Configure IT systems to align with organizational policies and operational needs, and lead IT projects.
Enpal rents solar systems, energy storage, and wall boxes for an all-inclusive rate, complemented by an affordable green energy plan, all intelligently integrated into a complete solution. They are Germany’s first green unicorn and Europe’s fastest-growing energy company with over 65 nationalities.
Design, deploy, and support servers, storage, and virtualization platforms.
Implement and support Microsoft technologies like Windows Server and Microsoft 365.
Manage and troubleshoot client networks including WAN/LAN, VPNs, and firewalls.
Red Cup IT, Inc. is a managed service provider. They specialize in designing, implementing, and supporting client infrastructure across on-premises and cloud environments.
Respond to support requests via Jira, email, Teams chats, and phone.
Troubleshoot hardware, software, and network issues remotely.
Support veterinary practice management systems.
VetEvolve supports veterinary teams with industry know-how and reliable support, enabling them to deliver exceptional patient care. They focus on a supportive, people-focused environment that prioritizes individual career goals and fulfillment.
Manage enterprise-wide support operations for remote and on-site users, across Tier 1 (Help Desk) to Tier 3.
Lead, coach and train team members, setting strategic priorities and execution expectations.
Oversee support for core enterprise systems: Microsoft 365, Azure AD, and Azure DevOps.
Slide Insurance is a company that focuses on innovation-driven culture fueled by passion, purpose and technology. They have a Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded!
Troubleshoot and resolve Tier 2/Tier 3 issues across .NET applications, integrations, APIs, and Azure services.
Perform root cause analysis on backend services, Azure Functions, Logic Apps, web apps, and SQL databases.
Monitor application health and performance using Azure Application Insights, Log Analytics, dashboards, and workbooks
J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. The firm provides a comprehensive suite of services, products, and data that enables clients to navigate complex, contentious, and often catastrophic situations. They are growing and dynamic with a high-energy, collaborative environment that rewards hard work.
You will work with industry leading customers in maintaining Illumio’s technology deployments
You will be responsible for logging and updating cases, informing customers of the case status and providing solution(s) as they become known, in a professional, timely manner, over the lifetime of the support request
Escalation Engineers need to understand customer systems and configurations. Analyze problems/defects and recommend solutions
Illumio is a leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. They are powered by the Illumio AI Security Graph, their breach containment platform identifies and contains threats across hybrid multi-cloud environments.
Serve as primary technical contact and augment customer support teams.
Ensure customer success through health checks, training, and sharing best practices.
Drive support cases to ensure issues are resolved in a timely manner.
CrowdStrike is a global leader in cybersecurity, protecting the people, processes, and technologies that drive modern organizations. Since 2011, their mission has been to stop breaches with their AI-native platform. They cultivate a culture that gives every employee flexibility and autonomy to own their careers.
Serve as a Tier II/III escalation resource for client environments across multiple industries.
Design, deploy, and support cloud and hybrid infrastructure solutions.
Proactively monitor systems, troubleshoot issues, and ensure high availability and performance.
Latitude Inc is seeking a skilled Systems Engineer to design and support cloud and hybrid IT environments. The company focuses on Microsoft 365, Azure, and client-facing infrastructure support. They value candidates who thrive in fast-paced environments who enjoy solving complex technical challenges.
Rubris provides transformational legal technology and solutions for complex business and legal processes in the mass tort industry. Their data solutions streamline and automate processes to improve efficiency while delivering unprecedented insights and analytics.