Similar Jobs
See allService Desk Level II Analyst
Dyopath
US
Microsoft Office
Windows
ITIL
MSP Service Desk & Support Specialist
Red Cup IT, Inc.
US
Microsoft 365
Networking
Customer Service
IT Support Technician II
Dedicated IT
South Africa
Windows
Mac OS
Active Directory
Sr. IT Operations Specialist
Pacvue
Philippines
Okta
M365
Jira
IT Service Operations Manager
RWS
Global
ITIL
Incident Management:
- Resolve escalated technical issues from Level 1 support within defined SLAs.
- Document and track all incidents and resolutions in the ticketing system.
- Conduct root cause analysis for recurring problems.
Service Desk Operations:
- Serve as a point of contact for advanced troubleshooting of hardware, software, and network-related issues.
- Collaborate with vendors and third-party providers for complex issue resolution.
System and Application Support:
- Monitor and maintain IT systems, including servers, networks, and applications.
- Perform scheduled maintenance, patches, and updates to ensure systems are secure and compliant.
- Assist in the deployment of new technologies and applications.
Honu Services
Honu Services, located in Kailua, Hawaii, empowers clients and optimizes their potential through cost-effective and exceptional operational support. They provide small businesses within the government contracting industry with specialized operational support services, holding certifications in ISO 9001, 20000-1, and 27001 standards.