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Key Responsibilities:
- Perform password resets
- Assist with MFA/2FA setup
- Resolve account lockouts
IT Inbox & Ticket Monitoring:
- Monitor IT support email and Slack channels
- Acknowledge and categorize incoming requests
- Provide first-line troubleshooting support
Basic Troubleshooting:
- Resolve login and access issues
- Perform browser troubleshooting
- Provide basic VPN connectivity support
Aventus
Aventus creates brand ambassadors who act as a seamless extension of our clients’ businesses. They are a CX boutique based in Charleston, SC, known for southern charm and world-class hospitality.