IT Support Specialist
Salary range
$70,000–$80,000/yrBenefits
3w PTO
11w maternity
11w paternity
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Responsibilities:
- Respond to technical support requests, aiming to resolve most issues on first contact
- Document recurring issues and escalate complex problems when necessary
- Assist with onboarding and offboarding tasks such as account creation and equipment setup
Requirements:
- Experience in an IT support, helpdesk, or service desk role
- Familiarity with Google Workspace administration and troubleshooting
- Clear communication, solid troubleshooting skills, and attention to detail
Bonus Points:
- Experience supporting hybrid or distributed teams
- Understanding of ITSM practices or tools such as Freshservice
- Interest in process automation or improving support documentation
Firsthand
Firsthand supports individuals living with serious mental illness through a holistic approach involving peer recovery specialists, benefits specialists, and clinicians. Their team uses lived experience to build trust, reconnect individuals to healthcare, and minimize inappropriate healthcare utilization.