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Responsibilities:
- Taking calls that come into the Help Desk and making service requests accordingly.
- Communicating with the requester to ensure they understand the current status of their ticket at the time of dispatch.
- Using the Critical Priority Escalation process for all new critical priority service requests.
Qualifications:
- High School Diploma / GED.
- 1 Year of IT Support Services experience.
- 2 Years general office experience.
iCIMS
iCIMS is a software company. The company appears to be a medium-sized organization.