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Responsibilities:
- Clearly communicate technical solutions in a user-friendly manner.
- Provide one-on-one end-user training as needed.
- Quickly respond to all requests and resolve on First Call.
Qualifications:
- Associates degree or equivalent experience
- 1 – 2 Years IT Technical support experience
- CompTIA, A+, HDI, ITIL Training preferred
Additional Tasks:
- Assist with desktop installations as needed.
- Assist with onboarding / offboarding tasks.
- Properly assign and route tickets to other areas of IT.
M3 USA
M3 USA offers digital solutions across healthcare, life sciences, pharmaceuticals, and more. They have experienced remarkable growth since 2000, driven by a mission to utilize the internet for a healthier world and more efficient healthcare systems. M3 USA prides itself on a dynamic and innovative work environment where team members contribute to global health advancements.