Provide world-class customer service to Premium and Non-Premium Support member institutions, exam takers and proctors.
Grow customer usage of products and ensure satisfaction with the products.
Provide bespoke Premium support services.

Responsibilities:

Coordinate closely with other departments including but not limited to Tier 2, Client Success Management, Engineering, Product Management, on all product issues & releases.
Work on new user onboarding initiatives.
Develop and maintain positive customer relationships with domestic and international customers while striving to provide exceptional customer service on every interaction with every customer.

Qualifications:

Fluent spoken/written English and exceptional written and oral communication skills.
Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure.
Excellent computer skills and planning and organizational skills.

Turnitin

Turnitin partners with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking. They are a global organization with team members in over 35 countries and experience a remote-first culture.

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