Seasonal Customer Experience Specialist

Galileo Learning

Remote regions

US

Salary range

$18–$21/hr

Benefits

Unlimited PTO

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About The Job:

  • Deliver top-notch service across both direct enrollments and third-party partnerships.
  • Work alongside a team of dedicated relationship-builders who are passionate about Galileo’s mission and programs.
  • Deliver an outstanding experience for camper families with a focus on empathy, accuracy, and a customer-first mindset.

Your Responsibilities:

  • Utilize Salesforce, Talkdesk, Google Suite, and other essential office tools to manage customer accounts.
  • Act as the primary point of contact for both direct customer inquiries and partnership-based enrollments, maintaining exemplary service standards.
  • Take ownership of assigned Customer Service projects, applying a creative and efficient mindset to drive customer experience improvements.

You Are:

  • Detail-oriented with a professional, enthusiastic, and warm presence, along with an empathetic approach to customer interactions.
  • Competitive, self-motivated, and able to work both independently and collaboratively, with a willingness to go the extra mile.
  • Comfortable working in a high-energy, fast-paced environment with excellent attention to detail and a customer-focused mindset.

Galileo Learning

Galileo Learning is a nationally recognized summer day camp dedicated to empowering young innovators to change the world. Since 2002, they’ve inspired hundreds of thousands of kids across 70+ diverse communities, becoming a leader in the Innovation Education Movement. They have been named one of the Best and Brightest Companies to Work for in the Nation four times, including in 2024, and they’ve made the Best Places to Work in the Bay Area list over 12 times.

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