Seasonal Customer Experience Specialist

About The Job:

• Deliver top-notch service across both direct enrollments and third-party partnerships.
• Work alongside a team of dedicated relationship-builders who are passionate about Galileo’s mission and programs.
• Deliver an outstanding experience for camper families with a focus on empathy, accuracy, and a customer-first mindset.

Your Responsibilities:

• Utilize Salesforce, Talkdesk, Google Suite, and other essential office tools to manage customer accounts.
• Act as the primary point of contact for both direct customer inquiries and partnership-based enrollments, maintaining exemplary service standards.
• Take ownership of assigned Customer Service projects, applying a creative and efficient mindset to drive customer experience improvements.

You Are:

• Detail-oriented with a professional, enthusiastic, and warm presence, along with an empathetic approach to customer interactions.
• Competitive, self-motivated, and able to work both independently and collaboratively, with a willingness to go the extra mile.
• Comfortable working in a high-energy, fast-paced environment with excellent attention to detail and a customer-focused mindset.