Develop open and effective channels of communication with each named account.
Nurture and develop strong relationships with C-level execs and key stakeholders.
Collaborate internally with a dedicated Customer Success Manager.
Turnitin partners with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. It is a global organization with team members in over 35 countries and a remote-first culture that empowers employees and prioritizes well-being.
Serve as the primary point of contact and trusted advisor for each lighthouse institution throughout their multi-year engagement with DataKind.
Build and maintain strong relationships with institutional leadership grounded in trust, responsiveness, and deep understanding of each partner's context and goals.
Own the renewal process for each partnership, tracking engagement signals and proactively addressing retention risks.
DataKind believes in the transformative power of data science and AI to create a more promising future. Since its founding in 2012, they've been at the forefront of designing scalable, data-driven tools that address some of the world's toughest challenges. They empower organizations to harness the full potential of data science and AI while putting communities first.
Own a portfolio of strategic accounts and deliver measurable outcomes that drive customer ROI.
Build trusted relationships with key stakeholders including Executives, program administrators, HR leaders, and finance partners.
Drive renewals for accounts within your portfolio and lead renewal conversations with customer stakeholders.
Cardata helps businesses manage vehicle reimbursement with automated solutions. The company is a small but mighty team transforming vehicle programs to provide comprehensive software and services.
Own the full renewal lifecycle for a defined set of customers.
Execute standard renewal motions by documenting renewal risks and customer engagement steps.
Monitor account health using usage trends, support history, and sentiment.
Ivanti empowers IT and Security teams across the globe. Ivanti values every voice and builds and delivers world-class solutions for its customers through diverse and inclusive hiring, decision-making, and a commitment to its employees and partners.
Own GRR as your primary metric and ensure every Commercial account renews, resolving any risk to renewal well in advance.
Proactively identify expansion opportunities like platform consolidation and services upsell, creating a clear business case.
Build strong relationships across accounts, understand stakeholder roles, and connect Upbound's technical progress to business outcomes.
Upbound is redefining how modern infrastructure is built for the Agentic AI Era. They partner with leading cloud providers, ISVs, and open-source communities to help organizations move faster with greater confidence and supports Fortune 500 companies and platform engineers across 100+ countries.
Manage and sell Renaissance Learning’s products and services within assigned territory.
Achieve revenue goals through prospecting, new business, customer renewals, cross-sell, and up-sell opportunities.
Increase customer loyalty and retention while driving business value and expansion.
Renaissance is a global leader in pre-K–12 education technology. Their solutions help educators analyze, customize, and plan personalized learning paths for students. They have fiercely passionate employees and educational partners and Renaissance solutions are being used in over one-third of US schools and in more than 100 countries worldwide.
Serve as the primary point of contact for a dedicated book of B2B vendors, managing the relationship from onboarding through renewal.
Proactively identify upsell and cross-sell opportunities, driving expansion revenue by identifying unsold inventory and optimizing client bidding strategies.
Analyze campaign performance metrics (CTR, CPL, CVR) and translate complex data into actionable recommendations during strategy calls with client executives.
They are a SaaS company operating in digital marketing strategy. They are a fast-paced, high-growth startup environment.
Primary owner of customer relationship and account strategy
Be a trusted advisor to customers while developing relationships with multiple stakeholders
Accountability for customer retention and subscription renewal process
Onit is redefining the future of legal operations through the power of AI with a cutting-edge platform that streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions. They are a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic.
Navigate commercial/contractual discussions with customers and retain revenue at scale.
Partner with Product, Customer Enablement, and RevOps to implement digital engagement solutions.
Create a cohesive renewal experience for customers together with the commercial teams.
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. Following our recent Series E funding round, our valuation stands at $4 billion.
Own and exceed retention (GRR) and expansion (New ARR) targets.
Build multi-threaded relationships across business and executive stakeholders.
Identify and qualify upsell and cross-sell opportunities based on customer goals.
ABBYY is a trusted partner for purpose-built AI and intelligent automation, solving complex problems for enterprise customers. They have over 600 employees across 15 countries and foster a culture of respect, transparency, and simplicity.
Own the post-sales relationship for indirect customers, supporting a book of business sold through Vanta’s reseller and partner channels.
Drive product adoption, value realization, and long-term retention through partner-delivered implementations and enablement.
Act as the strategic liaison between Vanta’s Customer Success and Partner teams—ensuring alignment, accountability, and consistent customer experience.
Vanta helps businesses earn and prove trust by enabling companies to improve and prove their security. They started in 2018, and have a kind and talented team, with offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney.
Manage a high volume of customers using one-to-many communication strategies.
Monitor churn risk through behavioral signals and health scores; deploy automated renewal readiness campaigns.
Identify product-qualified leads and usage-based expansion opportunities, triggering in-app messages and emails.
Optro is a leading audit, risk, ESG, and InfoSec platform used by over 50% of the Fortune 500. They are known for their award-winning technology and customer satisfaction, and have been recognized as one of the fastest-growing tech companies in North America for seven years running.
Partner with the VP of Sales to target, map, and execute prospecting strategies within your territory
Drive daily outbound activity via phone, email, and social to book introductory meetings
Lead prospect presentations and manage opportunities from first contact through close
EdSights is building technology that helps colleges and universities better understand and support their students at scale. They partner with 250+ colleges and universities across the country and are growing quickly with a driven, thoughtful team that values ownership.
Fulfill the role of trusted advisor through strong relationships with clients.
Maintain revenue stream through renewals and expand it through up-selling.
Proactively prospect, identify, qualify leads, and close business to exceed objectives.
Dun & Bradstreet is a global leader in business decisioning data and analytics, helping companies worldwide grow, manage risk, and innovate. They are a diverse, global team that values creativity, collaboration, and bold ideas.
Serve as the primary point of contact for customer accounts, building lasting relationships and ensuring customers achieve their desired goals.
Educate customers on best practices and new features to maximize the value of Radicle products.
Manage and execute the end-to-end renewal process for assigned customers to ensure contracts are renewed on time.
Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. They believe technology plays a crucial role in the success of the human services sector, and their teams learn from each other to test ideas faster.
Own the full renewal and expansion cycle - pipeline management, proposals, negotiation, forecasting, and contract execution.
Build and execute strategic account plans that align Iterable’s capabilities with customer goals, driving retention and measurable growth.
Introduce new channels, products, and services (SMS, WhatsApp, Catalog, AI Suite, Embedded Messaging, etc.) based on strong discovery and quantifiable value.
Iterable is the AI-powered customer engagement platform that helps brands create dynamic, individualized experiences. They empower organizations to activate customer data, design cross-channel interactions, and optimize engagement at scale and has been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies.
Lead long-term partnerships with executive stakeholders within assigned accounts, aligning solutions with strategic supply-chain objectives.
Develop customized success plans that incorporate customer business drivers, define KPIs, and drive time-to-value and renewal readiness.
Analyze account usage, health, risk and upsell signals; identify and hand off qualified expansion opportunities.
Kinaxis specializes in end-to-end supply chain management solutions, enabling supply chain excellence across industries. They have grown from a team of three engineers in Ottawa to a global organization with over 2000 employees supporting 40,000+ users in 100+ countries.
Own the assigned territory and individual account plan coordination.
Influence and motivate others in a matrixed sales organization to support and drive towards shared goals.
Manage the overall health of the account; coordinating routine checkpoints, handling business reviews, participating in new product roadmap discussions, and engaging in client meetings.
Clarivate is a global leader in trusted and transformative intelligence. They bring together enriched data, insights, analytics and workflow solutions, grounded in deep domain expertise across the spectrum of knowledge, research and innovation.
Own the full renewal cycle for a high-volume portfolio of US Public Sector accounts.
Maintain accurate pipeline and forecast data in Salesforce, including stages, close dates, amounts, and risk status.
Work cross-functionally with Account Executives, Customer Success Managers, and channel partners.
GitLab is the intelligent orchestration platform for DevSecOps, helping organizations increase developer productivity and improve operational efficiency. With over 50 million registered users, they foster a high-performance culture driven by values and continuous knowledge exchange.
Manage software renewals for assigned accounts, ensuring timely and successful contract renewals.
Identify opportunities to upsell and cross-sell additional software licenses, modules, or services to existing clients.
Develop account plans and strategies to achieve upselling and renewal objectives.
Panopto is the most customer-centric learning technology company in the world and the leader in visual and audio-based learning. They empower organizations to share knowledge effortlessly. Panopto has been adopted by more than 1,600 companies and universities worldwide with over 11 million end users.