Customer Success Manager
Benefits
Unlimited PTO
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Relationship Ownership:
- Serve as the primary point of contact and build deep relationships with key stakeholders.
- Lead regular partner check-ins and strategic business reviews.
- Travel to partner campuses to deepen relationships.
Renewal & Expansion:
- Own the full renewal cycle, from understanding needs through negotiation.
- Identify, qualify, and close expansion opportunities.
- Maintain accurate renewal forecasts.
Value Realization:
- Drive strong product adoption aligned to partner goals.
- Develop partner-specific messaging frameworks.
- Proactively guide partners to best practices.
EdSights
EdSights is building technology that helps colleges and universities better understand and support their students at scale. They partner with 250+ colleges and universities across the country and are growing quickly, backed by a recent $80M investment from JMI Equity.