Enterprise Customer Success Manager

About the Role:

• This role helps define and build what customer success looks like at Rewind.
• You will report directly to the CRO and partner closely with enterprise customers.
• You will own the end-to-end customer experience, from onboarding through renewal.

What You’ll Do:

• Conduct business reviews and executive check-ins with stakeholders.
• Develop strategies to improve customer health and retention.
• Partner with Account Managers to identify cross-sell opportunities.

What You’ll Bring:

• You possess experience managing a renewable book of business in a SaaS company.
• You have the ability to manage enterprise accounts with multiple stakeholders.
• You have a proactive, ownership-driven mindset with strong accountability.