Senior Customer Success Manager

Appfire

Remote regions

Poland

Benefits

5w PTO

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Responsibilities:

  • Own and manage a portfolio of ~70 high-value enterprise accounts.
  • Develop and execute account plans, aligning customer needs with Appfire’s product ecosystem.
  • Engage at executive and stakeholder levels, influencing decision-makers.

Customer Success:

  • Build relationships to become a strategic advisor to customers.
  • Drive retention and mitigate churn risks.
  • Own escalation management, working closely with leadership.

Cross-Functional Collaboration:

  • Leverage Appfire’s partner ecosystem.
  • Influence Appfire’s strategic priorities, capturing customer insights.
  • Continuously optimize customer engagement strategies.

Appfire

Appfire empowers teams to break silos and collaborate seamlessly through its software. With 850+ employees across 28 countries, they foster an environment where everyone is respected and invest in team member growth.

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