Senior Customer Success Manager
Remote regions
PolandBenefits
5w PTO
Similar Jobs
See allSenior Customer Success Manager
Propelus
US
SaaS
Customer Success
Account Management
Customer Success Manager
Moveworks
North America
Customer Success
Account Management
SaaS
Strategic Customer Success Manager
Xsolla
US
Salesforce
JIRA
Confluence
Customer Success Team Manager
Doctoralia
Brazil
SaaS
Excel
Google Sheets
Customer Success & Account Manager
Intradiem
Europe
SaaS
Account Management
Salesforce CRM
Responsibilities:
- Own and manage a portfolio of ~70 high-value enterprise accounts.
- Develop and execute account plans, aligning customer needs with Appfire’s product ecosystem.
- Engage at executive and stakeholder levels, influencing decision-makers.
Customer Success:
- Build relationships to become a strategic advisor to customers.
- Drive retention and mitigate churn risks.
- Own escalation management, working closely with leadership.
Cross-Functional Collaboration:
- Leverage Appfire’s partner ecosystem.
- Influence Appfire’s strategic priorities, capturing customer insights.
- Continuously optimize customer engagement strategies.
Appfire
Appfire empowers teams to break silos and collaborate seamlessly through its software. With 850+ employees across 28 countries, they foster an environment where everyone is respected and invest in team member growth.