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US Unlimited PTO

  • Cultivate relationships with key stakeholders across customer organizations.
  • Build champions and advocates within client organizations.
  • Oversee customer adoption journey and implement effective solutions.

Customer Success Program Management Data Analysis Account Management Communication

20 jobs similar to Remote Customer Success Lead

Jobs ranked by similarity.

US

  • Serve as the point of contact for a portfolio of customers.
  • Build and maintain multi-threaded relationships with key language access stakeholders.
  • Proactively monitor customer health and utilization data.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

US Unlimited PTO

  • Manage a portfolio of ~40 Enterprise customer accounts.
  • Cultivate senior-level relationships with the customer base.
  • Analyze user engagement data to provide actionable insights.

Jobgether is a platform that uses AI to match job applicants with potential employers. They appear to have a modern culture, utilizing AI, and value flexible time off and recognition.

US

  • Manage a portfolio of global strategic customers and be their primary advisor.
  • Build relationships with C-level executives to drive satisfaction.
  • Develop and execute strategic account plans with success metrics.

Jobgether is a platform that connects job seekers with companies using AI-powered matching. They focus on ensuring applications are reviewed quickly, objectively, and fairly against the role's core requirements.

US

  • Orchestrate overall relationships with assigned clients and drive adoption of services.
  • Define key success criteria for deployment and customer satisfaction.
  • Act as a trusted advisor and promote the value of products and services.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

Lead CSM

Jobgether
US

  • Engage with strategic customers, guiding them to realize optimal value.
  • Enhance customer satisfaction, oversee product adoption, and boost account lifetime value.
  • Collaborate cross-functionally to resolve issues and ensure full renewals and expansion.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. They connect candidates with employers, and internal teams manage the final hiring decisions.

$110,000–$120,000/yr
US

  • Responsible for leading, coaching, and developing a team of Account Managers.
  • Drive retention and growth across the book of business by proactively managing risk.
  • Identify and implement process improvements that enhance service delivery.

ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. They have combined technology with human expertise to help individuals and organizations thrive and 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.

US Unlimited PTO

  • Build and maintain strong relationships with key stakeholders.
  • Own the entire post-sale lifecycle ensuring contract renewals.
  • Identify and execute growth opportunities through upselling.

They connect candidates with partner companies using an AI-powered matching process. From the job description, we can infer that they have a modern approach to recruitment.

Global

  • Act as a liaison and cultivate exceptional experiences through high-value, consultative engagements with Higher Education customers using Parchment.
  • Manage a book of 200-250 accounts, assisting with renewals, expansions, cross-selling, and overseeing the commercial motion including quoting and closing contracts.
  • Demonstrate mastery of Parchment products, work cross-functionally, meet revenue and satisfaction goals, and occasionally travel for meetings and conferences.

Instructure creates intuitive products to simplify learning and personal development, facilitate relationships, and inspire people in their education and careers. The company has a culture rooted in inclusivity and support, offering flexible work arrangements and competitive benefits.

US

  • Own the Client Relationship: Manage accounts and build strong relationships with stakeholders.
  • Ensure Successful Implementation & Adoption: Partner with Implementation to drive smooth onboarding.
  • Drive Performance & Outcomes: Monitor usage and performance metrics and improve client results.

Ascertain is building AI agents to automate the administrative work that burdens care teams and is saving hundreds of staff hours every week. They are backed by Northwell Health and Deerfield Management and are on a mission to restore time, trust, and focus to the people who keep healthcare running.

US 3w PTO

  • Lead and expand strategic business relationships, driving retention, client satisfaction and growth activities within an assigned portfolio of Global Enterprise accounts.
  • Develop executive-level relationships with clients by researching and understanding complex business needs, responding to client requests, and serving as the primary liaison between the client and internal departments.
  • Create and maintain strategic account plans for top Global Enterprise clients.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries.

$56,000–$56,000/yr

  • Ensure smooth customer account transition and deliver on commitments.
  • Build strong relationships with customers, driving renewals.
  • Encourage product usage and revenue growth from each account.

VERSANT is a leading force in news, sports and entertainment. They bring together powerhouse cable networks with dynamic digital and direct-to-consumer brands, delivering exceptional experiences across every screen and service.

UK

  • Develop and execute strategies to grow revenue within individual accounts.
  • Build, maintain and grow strong relationships with B2B clients, acting as a trusted advisor.
  • Guide new clients through onboarding, ensuring smooth implementation and understanding of our services.

e.surv Chartered Surveyors is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. As part of the LSL Property Services Group PLC, they work with lenders, intermediaries, social housing entities and estate agents in addition to private customers.

$85,000–$85,000/yr
US

  • Drive customer success across a portfolio of customers, supporting adoption, engagement, retention, and growth
  • Lead customer engagement through a mix of direct interactions and scalable programs (e.g., webinars and office hours)
  • Monitor customer health and usage trends to identify risk and opportunity, and take proactive action to drive engagement

Onit is redefining the future of legal operations through the power of AI with their cutting-edge platform that streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions. They are a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic.

US Unlimited PTO

  • Own and manage assigned health plan accounts as the primary point of contact.
  • Build strong, trusted relationships with clients, handling escalations professionally.
  • Coordinate with internal teams to track and resolve complex client issues promptly.

They are focused on connecting candidates with jobs through an AI-powered matching process. They value engagement, offer continued learning opportunities, and encourage community involvement.

Unlimited PTO

  • Lead enterprise-wide adoption of the Credo AI Governance Platform.
  • Oversee all customer lifecycle activities.
  • Define and execute success plans aligned to customer goals.

Credo AI is a venture-backed company empowering organizations to responsibly build, adopt, procure, and use AI at scale. They have built a pioneering platform for context-driven AI governance, AI risk assessment and compliance. Founded in 2020.

US

  • Own executive-level relationships for top-tier healthcare accounts (TCV $200k+).
  • Co-create Joint Business Plans and lead Executive Business Reviews (EBRs) focused on ROI and compliance risk mitigation.
  • Act as the Voice of the Customer (VoC) by synthesizing user needs into actionable insights for the Product team.

Propelus simplifies workforce compliance management across healthcare. With innovative technology and strategic partnerships, Propelus empowers millions of professionals, employers, and regulators to create a connected and efficient healthcare ecosystem.

US

  • Drive growth by upselling products and services within Key Accounts.
  • Maintain strong customer relationships and ensure high customer satisfaction.
  • Retain customers by demonstrating clear ROI.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

Global

  • Own and manage a portfolio of SMB and mid-market accounts.
  • Proactively monitor account health signals and take action to reduce churn risk.
  • Identify and drive commercial expansion opportunities.

Remote People is building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, its technology enables businesses to hire anyone anywhere compliantly at the push of a button. They are committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences.

Japan

  • Manages a portfolio of accounts, ensuring client success and satisfaction.
  • Partners closely with customers to understand their pain points and sell the value of the products.
  • Provides expert support and advice about products, features, and opportunities, enabling client accounts to grow.

Turnitin partners with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. The company has a diverse community of colleagues unified by a shared desire to make a difference in education and is a global organization with team members in over 35 countries.

$145,000–$241,000/yr
US Canada 4w PTO

  • Own the full post-sales customer lifecycle for your assigned enterprise accounts.
  • Lead renewal strategies end-to-end, including pricing proposals and contract negotiations, to drive retention and account growth.
  • Partner cross-functionally with Sales and Key Accounts teams to identify and execute on expansion and cross-sell opportunities.

Superhuman is an AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites, and they value their differences, encouraging all to apply.