Source Job

Japan

  • Manages a portfolio of accounts, ensuring client success and satisfaction.
  • Partners closely with customers to understand their pain points and sell the value of the products.
  • Provides expert support and advice about products, features, and opportunities, enabling client accounts to grow.

Communication Networking Salesforce CRM Sales AI

20 jobs similar to Customer Success Manager (Japan Remote)

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Japan

  • Drive new business growth: Identify, qualify, and close new opportunities within K–12, Higher Education, or assessment markets.
  • Expand existing relationships: Partner with Customer Success and Marketing to uncover cross-sell opportunities that deepen customer value.
  • Own the full sales cycle: From prospecting to negotiation and close, with disciplined pipeline management, forecasting, and account planning.

Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions. They have over 16,000 academic institutions, publishers, and corporations use their services in more than 185 countries, with a remote-first culture.

Japan

  • Target Account Planning: Create a clear plan for your region.
  • Building Your Pipeline: You are responsible for your sales funnel from start to finish.
  • Consultative Selling: Use smart questioning and "value-selling" to understand client needs.

Cambly is a large online English language platform, backed by investors like Bessemer and Benchmark. We help people improve their English and partner with companies to empower their teams with language skills for global success.

US

  • Develop open and effective channels of communication with each named account.
  • Nurture and develop strong relationships with C-level execs and key stakeholders.
  • Collaborate internally with a dedicated Customer Success Manager.

Turnitin partners with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. It is a global organization with team members in over 35 countries and a remote-first culture that empowers employees and prioritizes well-being.

Global Unlimited PTO 11w maternity

  • Mentor direct reports on pipeline building and closing best practices.
  • Foster cross-functional alignment to achieve team goals.
  • Deliver against targets consistently and sustainably.

Remote is solving the challenge of global employment, compliantly and with ease. They enable businesses to recruit, pay, and manage international teams with a future-focused work culture that values innovation and diverse perspectives.

Global

  • Build and maintain strong, long-term relationships with clients as a trusted advisor.
  • Ensure timely delivery of solutions aligned with client needs and objectives.
  • Communicate clearly with clients and internal teams on progress and updates.

Jobgether is connecting job seekers with companies. They use AI to match candidates to roles, promoting quick, objective, and fair reviews against core requirements, and they ensure top candidates are shared with hiring companies for final decisions.

US

  • Serve as the point of contact for a portfolio of customers.
  • Build and maintain multi-threaded relationships with key language access stakeholders.
  • Proactively monitor customer health and utilization data.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

$56,000–$56,000/yr

  • Ensure smooth customer account transition and deliver on commitments.
  • Build strong relationships with customers, driving renewals.
  • Encourage product usage and revenue growth from each account.

VERSANT is a leading force in news, sports and entertainment. They bring together powerhouse cable networks with dynamic digital and direct-to-consumer brands, delivering exceptional experiences across every screen and service.

Global

  • Connect with existing customers and introduce them to the amazing products and services they offer.
  • Develop strong, ongoing connections with existing customers, uncovering exciting upsell opportunities and addressing their ever-evolving needs.
  • Deliver personalized solutions that perfectly match each customer’s unique challenges and aspirations.

Network Solutions helps people get online and stay ahead. They have been here since the beginning of the internet, and they’re still building for what comes next. They are part of Newfold Digital which is a leading web technology company serving nearly seven million customers globally.

US Unlimited PTO

  • Build and maintain strong relationships with stakeholders.
  • Identify opportunities for upselling and cross-selling.
  • Act as the voice of the customer to guide strategies.

They focus on connecting candidates with fitting roles. They utilize AI to streamline unbiased hiring processes.

$70,000–$75,000/yr
US

  • Serve as a trusted advisor to strategic clients, understand objectives, challenges, and goals.
  • Drive adoption, growth, and retention by proactively managing client engagement.
  • Translate strategic client needs into actionable plans and build strong relationships.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and objectively. They identify top-fitting candidates and share the shortlist with the hiring company, which manages the final decisions, with AI tools assisting the recruitment team but not replacing human judgment.

$70,000–$88,000/yr
US Unlimited PTO

  • Build strong, multi threaded relationships with customer stakeholders
  • Lead executive business reviews and create tailored success plans
  • Drive platform adoption and customer engagement through consultative guidance

HR Acuity offers state-of-the-art case management software that helps companies deal with issues consistently, equitably, and transparently. They are a fast-paced, high-growth, and innovative company dedicated to continually raising the bar for employee relations.

US

  • Identify and prospect potential clients through various channels.
  • Conduct thorough needs assessments to understand clients' marketing objectives and challenges.
  • Present tailored solutions to clients that align with their business goals.

Forbes Advisor helps readers turn their aspirations into reality by arming people with trusted advice and guidance, so they can make informed decisions they feel confident in. They are an experienced team of industry experts dedicated to helping readers make smart decisions and choose the right products with ease.

Brazil 6w PTO

  • Team Leadership: You will manage and coach at least 2 teammates.
  • Strategic Account Management: You will be fully responsible for a specific list of important companies.
  • Building Your Pipeline: You will actively grow your list of potential sales.

Cambly is a large online English language platform, backed by top-tier investors. We help people improve their English and partner with prestigious companies to empower their teams with language skills for global success; we foster an employee-first working culture focused on results and growth.

US

  • Own customer retention and growth: Secure renewals and identify opportunities for expansion and referral-based cross-sells within assigned accounts.
  • Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions by developing success plans, sharing best practices, and leading data-driven business reviews.
  • Build trusted relationships: Engage stakeholders across all levels of the institution—from administrators and faculty to executive leadership—to strengthen advocacy and partnership.

Turnitin partners with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking. They have over 16,000 academic institutions as partners and have a remote-first culture that empowers people to work with purpose.

LATAM

  • Build and maintain strong, long-lasting client relationships
  • Ensure the timely and successful delivery of our solutions according to client needs and objectives
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

Infuse is dedicated to delivering exceptional client experiences. They have a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected.

US

  • Execute a local marketing and sales strategy.
  • Create account-specific strategies to grow revenue.
  • Prospect and develop professional relationships.

Colibri Group provides professional education. Their culture values love, joy, boldness, teamwork, and curiosity, guiding interactions with colleagues, customers, and the community.

India

  • Advising customers on potential solutions and building lasting partnerships through excellent service.
  • Conducting online platform demonstrations to showcase products’ features and benefits.
  • Continuously testing and refining approaches to optimize conversion and results.

Jobgether is a platform working with partner companies to fill job positions. They use an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.

US 3w PTO

  • Creating a vision, strategy and territory plan to achieve revenue goals and ensure success.
  • Understand your customer by seeing your world through their perspective, speaking their language, and promoting the voice of your customer to improve Experian's solutions
  • Increase results to identify new ways to grow our business and expand current partnerships

Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company, they have a team of 22,500 people across 32 countries, investing in people and new advanced technologies to unlock the power of data.

Unlimited PTO 2w maternity

  • Manage a portfolio of 30+ commercial and enterprise customer accounts, focusing on ensuring their success and satisfaction with our products/services.
  • Serve as the primary point of contact for customers, building strong, lasting relationships and understanding their needs and objectives.
  • Drive product adoption and ensure customers are leveraging our products effectively to achieve their goals.

Forma is a flexible benefits software company founded in 2017 that helps companies offer competitive benefits packages by giving employees more choice in how they spend their benefit allowances. They have helped hundreds of companies design flexible, inclusive benefits programs for nearly a million employees.

US

  • Serve as the primary post-sales point of contact for a variety of small business customers
  • Develop a deep understanding of each customer's business objectives and industry challenges.
  • Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement.

Podium brings AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses, they capture and convert leads 24/7. They have been recognized as the Best AI Implementation by Inc. Magazine.