Cultivate relationships with key stakeholders across customer organizations.
Build champions and advocates within client organizations.
Oversee customer adoption journey and implement effective solutions.
Jobgether is a platform that uses AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. They identify the top-fitting candidates and share this shortlist directly with the hiring company.
Drive customer success across a portfolio of customers, supporting adoption, engagement, retention, and growth
Lead customer engagement through a mix of direct interactions and scalable programs (e.g., webinars and office hours)
Monitor customer health and usage trends to identify risk and opportunity, and take proactive action to drive engagement
Onit is redefining the future of legal operations through the power of AI with their cutting-edge platform that streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions. They are a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic.
Manage a portfolio of global strategic customers and be their primary advisor.
Build relationships with C-level executives to drive satisfaction.
Develop and execute strategic account plans with success metrics.
Jobgether is a platform that connects job seekers with companies using AI-powered matching. They focus on ensuring applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Serve as primary contact for enterprise agency customers, retaining and growing a book of business.
Own the full customer lifecycle and revenue pipeline, including renewals, expansion opportunities, and forecasting.
Leverage data and lead business reviews to drive product adoption, mitigate churn, and provide strategic recommendations.
Muck Rack provides the leading SaaS platform for public relations and communications professionals to build trust, tell stories, and demonstrate the value of earned media through an AI-powered, integrated platform. It is a founder-controlled, fully distributed, and growing company recognized for its culture and product, with values of resilience, transparency, ownership, and customer devotion.
Lead implementation processes, ensuring smooth transitions from sales to delivery, and develop strategies for long-term customer satisfaction, retention, and expansion.
Serve as a trusted advisor to customers, addressing complex technical challenges and collaborating with sales and product teams to translate customer needs into actionable insights.
Act as a product evangelist, presenting solutions to prospects and gathering customer feedback to enhance platform features and services.
Sorcero develops a medical AI platform that transforms life sciences decision-making to accelerate patient access to life-saving treatments. It is a Certified B Corp founded in 2018, recognized with awards like Fast Company's Most Innovative companies, and operates with a global, distributed team focused on values like excellence, humility, and kindness.
Own a portfolio of healthcare customers, ensuring success through value creation across onboarding, adoption, and renewal readiness.
Build and maintain success plans, engagement cadences, and stakeholder alignment to support strong outcomes and long-term retention.
Proactively identify customer risks, coordinate cross-functional resolution plans, and ensure timely follow-through to maintain customer confidence.
Canopy is the Connected Safety Platform dedicated to keeping medical personnel safe while at work, powered by infrastructure designed for complex healthcare environments. It is a collaborative, mission-driven startup environment that values ownership, growth, and purpose as it continues to scale.
Manage relationships with enterprise and upper-mid market customers, as their primary strategic partner.
Guide customers through pre and post-sale testing, implementation, and success planning.
Develop strategies to improve customer health, long-term retention, and satisfaction.
Rewind safeguards critical data for businesses of all sizes by backing up cloud-based applications like Jira, GitHub, Confluence, and Shopify. They are supported by Insight Partners, Inovia, Bessemer, and Atlassian Ventures and recognized as one of Canada's 50 fastest-growing tech companies.
Lead enterprise-wide adoption of the Credo AI Governance Platform.
Oversee all customer lifecycle activities.
Define and execute success plans aligned to customer goals.
Credo AI is a venture-backed company empowering organizations to responsibly build, adopt, procure, and use AI at scale. They have built a pioneering platform for context-driven AI governance, AI risk assessment and compliance. Founded in 2020.
Own the full post-sales customer lifecycle for your assigned enterprise accounts.
Lead renewal strategies end-to-end, including pricing proposals and contract negotiations, to drive retention and account growth.
Partner cross-functionally with Sales and Key Accounts teams to identify and execute on expansion and cross-sell opportunities.
Superhuman is an AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites, and they value their differences, encouraging all to apply.
Define and oversee onboarding, adoption, retention, and renewal processes
Oversee global customer support teams and workflows
Manage and develop customer success and support team leads across regions
SoundMachine is a global music and technology company delivering licensed background music solutions to businesses worldwide. They have offices in Los Angeles and Madrid, and customers in more than 100 countries, SoundMachine supports thousands of locations across retail, hospitality, fitness, and commercial environments.
Manage a portfolio of key clients, ensuring timely renewals, mitigating churn risks, and maximizing contract value.
Analyze customer health, forecast renewal outcomes, and proactively address at-risk accounts to secure long-term revenue.
Partner with Sales and Customer Success teams to assess customer health and implement renewal strategies
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Independently manage complex, high-value accounts and owning relationships.
Drive the complete post-sales lifecycle for accounts from kickoff through renewal and expansion.
Capture and synthesize customer insights to directly influence product development and company strategy.
MedScout empowers MedTech commercial teams with data, insights, and tools to deliver medical innovations to patients. They are creating a revenue acceleration platform that unites medical claims intelligence with an intuitive user experience for sales professionals.
Own and manage a high-volume portfolio of automated customer accounts, focusing on ticket management, onboarding, and reporting to ensure a seamless customer experience.
Monitor customer health signals, usage trends, and engagement patterns to proactively identify risk, own renewals, and track key metrics like SLA adherence.
Design and improve customer-facing workflows, enablement materials, and lifecycle strategies by translating recurring issues into scalable solutions like FAQs and automation rules.
rePurpose Global is a VC-backed tech startup dedicated to driving sustainable innovation in the packaging industry through a B2B software platform. We are a small, global team with members across multiple continents, fostering a fast-paced and impact-driven work environment.
Own GRR and NRR performance, drive renewal execution and expansion strategy, and forecast renewal pipeline.
Develop 3-year value expansion plans for strategic accounts, compliance lifecycle roadmap, technology stack alignment, and managed services growth.
Participate in structured QBR/EBR framework, establish health scoring and churn-risk alerts, and build renewal workflows and expansion tracking in HubSpot.
On Call Computer Solutions is focused on defense-focused compliance and managed I.T. services. They are looking for a mission-driven individual to own retention, renewals, and expansion across the client base.
Manage a portfolio of existing, “live” customers on the SmarterDx platform
Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives
Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals
SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial.
Serve as the primary trusted advisor for 5-10 of Vanta's most strategic customers.
Lead enterprise-scale implementations, configurations, and optimizations of Vanta's Trust Management Platform.
Build and maintain deep, multi-threaded executive relationships with CISOs, CIOs, Chief Compliance Officers, and other C-level stakeholders.
Vanta's mission is to help businesses earn and prove trust. They empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful without it.
Lead the Enterprise Customer Success team, focusing on adoption, retention, and expansion of strategic accounts.
Engage directly with Enterprise clients at key moments in their journey (strategic renewals, risks, expansion opportunities).
Build and scale processes that ensure predictability, efficiency, and excellence across the Enterprise customer journey.
Doctoralia, a Docplanner Group company, operates the largest healthcare platform worldwide, serving over 55 million patients and processing more than 15 million appointments monthly across 13 countries. With over 2 million healthcare professionals and 10 million patient evaluations, they aim to improve people's health through their marketplace and SaaS solutions.
Own the Client Relationship: Manage accounts and build strong relationships with stakeholders.
Ensure Successful Implementation & Adoption: Partner with Implementation to drive smooth onboarding.
Drive Performance & Outcomes: Monitor usage and performance metrics and improve client results.
Ascertain is building AI agents to automate the administrative work that burdens care teams and is saving hundreds of staff hours every week. They are backed by Northwell Health and Deerfield Management and are on a mission to restore time, trust, and focus to the people who keep healthcare running.
Lead and develop a team of CSMs and Support Specialists.
Own the full post-sale customer lifecycle.
Establish and iterate on scalable CS playbooks.
Popl is defining a new category we call In-Person Go-To-Market. We help revenue teams turn real-world interactions — trade shows, conferences, field events, and meetings — into measurable pipeline and revenue.
Serve as the point of contact for a portfolio of customers.
Build and maintain multi-threaded relationships with key language access stakeholders.
Proactively monitor customer health and utilization data.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.