Source Job

• Own GRR, NRR, and CSAT as primary KPIs, along with ARR expansion.
• Build and refine scalable CS playbooks: onboarding, QBRs, health scoring, renewal, and expansion motions.
• Partner with Product to strengthen the feedback loop between customer needs and product roadmap.

Nabla is committed to bringing back joy to the practice of medicine. Together with a community of clinician innovators, they’ve harnessed machine learning to develop the leading AI assistant that’s restoring the human connection at the heart of healthcare. Today, over 85,000 clinicians across 130+ healthcare organizations trust Nabla.

• Own executive-level relationships for top-tier healthcare accounts (TCV $200k+).
• Co-create Joint Business Plans and lead Executive Business Reviews (EBRs) focused on ROI and compliance risk mitigation.
• Act as the Voice of the Customer (VoC) by synthesizing user needs into actionable insights for the Product team.

Propelus simplifies workforce compliance management across healthcare. With innovative technology and strategic partnerships, Propelus empowers millions of professionals, employers, and regulators to create a connected and efficient healthcare ecosystem.

• Partner with the VP of CS to develop and execute a Customer Success strategy.
• Drive outcomes across retention, renewals, NRR, customer satisfaction, and customer growth.
• Build, implement, and continuously improve scalable Customer Success processes.

Radiation Detection Company (RDC) is scaling, and Customer Success is a critical driver of retention, growth, and long-term customer value. They support hospitals, enterprise customers, and other high-value accounts in a regulated, mission-critical environment.

• Manage a high volume of customers using one-to-many communication strategies.
• Monitor churn risk through behavioral signals and health scores; deploy automated renewal readiness campaigns.
• Identify product-qualified leads and usage-based expansion opportunities, triggering in-app messages and emails.

Optro is a leading audit, risk, ESG, and InfoSec platform used by over 50% of the Fortune 500. They are known for their award-winning technology and customer satisfaction, and have been recognized as one of the fastest-growing tech companies in North America for seven years running.

• Lead, coach, and hold a team of Customer Success Managers accountable to performance expectations
• Drive customer retention by monitoring churn signals and implementing proactive engagement strategies
• Execute expansion strategies in partnership with go-to-market teams to contribute to NRR targets

Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. The Qualio team is all-remote, and currently distributed across North America, Europe and Australia.

• Own GRR as your primary metric and ensure every Commercial account renews, resolving any risk to renewal well in advance.
• Proactively identify expansion opportunities like platform consolidation and services upsell, creating a clear business case.
• Build strong relationships across accounts, understand stakeholder roles, and connect Upbound's technical progress to business outcomes.

Upbound is redefining how modern infrastructure is built for the Agentic AI Era. They partner with leading cloud providers, ISVs, and open-source communities to help organizations move faster with greater confidence and supports Fortune 500 companies and platform engineers across 100+ countries.

• Own NRR, retention, and onboarding outcomes across the Customer Success organization.
• Build and scale CS through AI, automation, and systems thinking.
• Design and evolve engagement models across customer segments.

Customer.io's platform allows over 7,500 companies to send billions of emails, push notifications, in-app messages, and SMS every day. They power automated communication, helping teams send smarter, more relevant messages using real-time behavioral data; they value empathy, transparency, and action.

• Scale and lead Optain’s US customer success function, owning a portfolio of accounts and managing a growing team.
• Drive exam utilization, reduce churn, expand revenue within existing accounts, and ensure customer value.
• Own the customer health framework, lead business reviews, identify upsell opportunities, and partner with US Business Development.

Optain is a healthcare company using clinicians, software, and hardware to rethink care. They use the eye as a window to improve how we screen, manage, and treat eye and systemic conditions and are committed to expanding and improving care. Optain closed Series A with expectations of rapid commercial growth.

• Own, drive, and be accountable for company GDR.
• Develop best practices to ensure customers are having success with the mabl product.
• Build direct relationships with strategic enterprise clients.

Mabl empowers software teams with an AI-powered low-code test automation platform that streamlines testing across web, mobile, API, accessibility, and performance. They are a growing company with 80+ mablers spread across the world who value transparency, collaboration, and empathy.

• Manage relationships with C-level executives across complex enterprise accounts.
• Proactively identify customer needs and tailor solutions to enhance security posture and ROI.
• Lead "Voice of the Customer" initiatives internally to shape product investments.

Onapsis safeguards critical business applications, ensuring compliance and availability for over 20% of the Fortune 100. They foster a unique culture of high achievement and teamwork with supportive, innovative colleagues in the cybersecurity space.

• Develop and execute strategies to grow revenue within individual accounts.
• Build, maintain and grow strong relationships with B2B clients, acting as a trusted advisor.
• Guide new clients through onboarding, ensuring smooth implementation and understanding of our services.

e.surv Chartered Surveyors is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. As part of the LSL Property Services Group PLC, they work with lenders, intermediaries, social housing entities and estate agents in addition to private customers.

• Own and deepen relationships with a portfolio of 5–10 enterprise healthcare customers.
• Serve as a strategic advisor to C-suite and VP-level stakeholders.
• Develop and execute comprehensive account strategies and success plans.

Collectly is a fast-growing healthcare technology company transforming revenue cycle management (RCM) through AI-driven automation. The company has millions of patients navigating inefficient billing systems every day, while providers face delayed payments, rising administrative burden, and operational complexity.

• Serve as a trusted advisor to CISOs, translating technical findings into business impact and cyber risk insights.
• Own the end-to-end lifecycle of customer relationships and engagements, including onboarding and assessment coordination.
• Drive long-term customer retention through consistent value realization and measurable outcomes.

Cye helps security and risk leaders gain a clear, defensible view of their cyber exposure, grounded in financial impact and real-world attack paths. They allow organizations to establish a strong baseline, prioritize decisions with confidence, and track measurable reduction over time.

• Achieve and exceed quota based on both expansion metrics and renewal rates
• Work with partners to be a trusted advisor delivering solutions that increase customer satisfaction, grow partner adoption, and deliver exceptional quality service
• Build and maintain strong relationships with multiple contacts within assigned partner organizations

Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses with enterprise-grade, fully owned, and managed cybersecurity products. They protect 3M+ endpoints and 1M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do.

• Own Customer Success Engineering and Delivery outcomes across MENA.
• Build a scalable regional success model respecting local requirements.
• Drive retention and expansion by ensuring customers realize ongoing value.

Armada is an edge computing startup providing computing infrastructure to remote areas and areas needing local data processing for real-time analytics and AI. They aim to bridge the digital divide with rapidly deployable advanced technology infrastructure.

• Drive Gross Retention Rate (GRR) and churn mitigation by managing the overall Portfolio Health for the team's entire book of business.
• Design and implement scalable programs and processes to improve retention, expansion, and customer engagement
• Build and coach commercial expertise across the team, including value-based selling, negotiation, navigating legal/procurement hurdles, and using data in customer interactions

Medely is a high-growth series-C technology start-up reimagining the future of healthcare work by providing an on-demand marketplace and workforce management tools. As a fully remote team of sharp, collaborative, and entrepreneurial individuals, they are dedicated to redefining the way healthcare workers and facilities work together to provide for patients.

• Own gross and net retention across the AM organization.
• Drive consistent upsell and expansion performance across both Enterprise and Strategic segments.
• Coach managers on performance management, forecasting discipline, and strategic account thinking.

Freshpaint is a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). Backed by top investors, they've raised tens of millions of dollars in funding to build the privacy infrastructure layer for healthcare’s digital future.

• Lead and develop managers and individual contributors across Customer Success, Support, and Onboarding.
• Own the end to end customer journey from onboarding through renewal and expansion, ensuring a seamless and high quality experience.
• Drive renewal and expansion strategy to maximize net revenue retention and minimize churn.

EasyLlama transforms the HR compliance industry with engaging training solutions for the mobile-first generation, helping employees build safer workplaces. With over 5,000 clients, including brands like Shake Shack and WeightWatchers, they have a culture of collaboration and innovation.

• Manage a portfolio of global strategic customers and be their primary advisor.
• Build relationships with C-level executives to drive satisfaction.
• Develop and execute strategic account plans with success metrics.

Jobgether is a platform that connects job seekers with companies using AI-powered matching. They focus on ensuring applications are reviewed quickly, objectively, and fairly against the role's core requirements.

• Own and grow a portfolio of 25 or more mid market enterprise customers, guiding them from go live through long-term value realization
• Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes
• Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows

Moveworks, now part of ServiceNow, is redefining how work gets done. Together, they combine Moveworks’ industry-leading AI Assistant with ServiceNow’s world-class workflow platform to deliver instant, intelligent support across IT, HR, Finance, and beyond.