Similar Jobs
See allSenior Customer Success Manager
Propelus
US
SaaS
Customer Success
Account Management
Senior Customer Success Manager
Kinaxis
Europe
SaaS
Salesforce
Gainsight
Senior Customer Success Manager
ServiceNow
Europe
SaaS
Account Management
Customer Experience
Sr. Customer Success Manager
Insidea
Global
SaaS
CRM
Customer Success
Customer Success Manager
Jobgether
US
SaaS
Program Management
Customer Success
Summary of Position:
- You are the trusted advisor and value champion for complex, high-value accounts.
- Your focus is Value Realization & Retention, navigating client politics and leading renewals.
Key Capabilities:
- Analyze business fundamentals and develop compelling ROI scenarios.
- Quantify cost savings and develop compelling value propositions.
- Build exceptional loyalty through executive-level advocacy.
Qualifications/Experience Required:
- 7+ years’ experience in customer success at an on-premise/SaaS company.
- Demonstrated ability to maintain high retention across a complex portfolio.
- ERP experience (SAP, Oracle) and strong vulnerability management knowledge.
Onapsis
Onapsis safeguards critical business applications, ensuring compliance and availability for over 20% of the Fortune 100. They foster a unique culture of high achievement and teamwork with supportive, innovative colleagues in the cybersecurity space.