Director of Customer Experience

EasyLlama

Remote regions

US

Salary range

$150,000–$170,000/yr

Benefits

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Team Leadership and Org Development:

  • Lead and develop managers and individual contributors across Customer Success, Support, and Onboarding.
  • Build a high performing, customer centric culture with clear expectations, coaching, and accountability.
  • Customer Lifecycle Ownership:
  • Own the end to end customer journey from onboarding through renewal and expansion, ensuring a seamless and high quality experience.
  • Identify and remove friction across the lifecycle.
  • Process and Operational Scaling:
  • Build and refine processes to support growth, ensuring strong CRM discipline, data hygiene, and clear performance metrics across teams.

EasyLlama

EasyLlama transforms the HR compliance industry with engaging training solutions for the mobile-first generation, helping employees build safer workplaces. With over 5,000 clients, including brands like Shake Shack and WeightWatchers, they have a culture of collaboration and innovation.

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