Director, Customer Success & Delivery

Regional Customer Success Strategy and Execution:

• Own Customer Success Engineering and Delivery outcomes across MENA.
• Build a scalable regional success model that works across multiple countries.
• Drive retention and expansion by ensuring customers realize ongoing value.

Delivery Leadership and Operational Execution:

• Own the post-sale lifecycle from contract signature through steady-state operations.
• Ensure rapid time-to-try and time-to-value for edge AI and GPU-accelerated workloads.
• Establish repeatable delivery patterns, runbooks, and escalation paths.

Executive Relationship Management and Value Realization:

• Build trusted advisor relationships with CIOs, CDOs, CISOs, operations leaders, and national stakeholders.
• Lead executive business reviews focused on outcomes delivered, adoption progress, operational risk reduction, and roadmap alignment.
• Quantify and communicate business value using customer-relevant measures.