Own and manage a high-volume portfolio of automated customer accounts, focusing on ticket management, onboarding, and reporting to ensure a seamless customer experience.
Monitor customer health signals, usage trends, and engagement patterns to proactively identify risk, own renewals, and track key metrics like SLA adherence.
Design and improve customer-facing workflows, enablement materials, and lifecycle strategies by translating recurring issues into scalable solutions like FAQs and automation rules.
Act as the primary point of contact for a large portfolio of Emerging Accounts
Own the full post sales lifecycle, including onboarding, adoption, and renewal
Manage renewals across your entire book, not just the final 90 day window
Airship helps leading brands like Alaska Airlines and BBC drive revenue growth and customer loyalty with cross-channel customer experiences. They have a no-code, AI-powered platform designed for growth-focused teams to create and orchestrate personalized experiences.
Drive adoption, retention, expansion, and satisfaction for our scaled customer base.
Identify gaps, design scalable solutions, and execute programs that drive customer success at scale.
Ensure on-time renewals and accurate renewal forecasting across assigned accounts.
Nearmap is an Australian-founded, global tech pioneer innovating in location intelligence. They provide high-resolution imagery and insights, helping customers create meaningful change and propel industries forward.
Own a portfolio of healthcare customers, ensuring success through value creation across onboarding, adoption, and renewal readiness.
Build and maintain success plans, engagement cadences, and stakeholder alignment to support strong outcomes and long-term retention.
Proactively identify customer risks, coordinate cross-functional resolution plans, and ensure timely follow-through to maintain customer confidence.
Canopy is the Connected Safety Platform dedicated to keeping medical personnel safe while at work, powered by infrastructure designed for complex healthcare environments. It is a collaborative, mission-driven startup environment that values ownership, growth, and purpose as it continues to scale.
Onboard new customers across EU markets, guiding them through setup and training
Support customers via email, chat, video and in person—especially where language or local context matters
Build long-term relationships by proactively engaging with your assigned accounts
Stora is a self storage software platform that helps self storage operators manage their businesses, automate processes, and drive revenue growth. They have helped hundreds of operators around the world process tens of millions in automated payments and are known as innovators in their space.
Define and oversee onboarding, adoption, retention, and renewal processes
Oversee global customer support teams and workflows
Manage and develop customer success and support team leads across regions
SoundMachine is a global music and technology company delivering licensed background music solutions to businesses worldwide. They have offices in Los Angeles and Madrid, and customers in more than 100 countries, SoundMachine supports thousands of locations across retail, hospitality, fitness, and commercial environments.
Support onboarding and day-to-day success of a portfolio of customers by coordinating check-ins, answering platform questions, and assisting with campaign setup or troubleshooting.
Act as a liaison between customers and internal teams to ensure smooth execution of customer programs.
Manage a diverse book of business across industries, driving customer engagement and health.
Custom Ink is a team of creative individuals who empower their customers to create custom apparel through their website and stores. They are committed to community, empathy, diversity, and equity with 500+ team members across the world and offices in Fairfax, Virginia; Dallas, Texas; and Prague, Czech Republic.
Take full ownership of strategic airline accounts after late-stage pre-signature, including onboarding, adoption, and commercial outcomes.
Establish a repeatable operating model across airline accounts and define and run clear customer cadences.
Drive renewal readiness well ahead of contract timelines, identify and unlock expansion opportunities, and influence commercial outcomes through strong execution.
Longtail is building an intelligent decision-streaming platform that helps airlines make smarter decisions in real time. They combine automation, proprietary algorithms, and live travel data to enable airlines to optimize pricing, availability, and product flexibility.
Manage the full customer lifecycle for a high-volume portfolio of mid-market and SMB law firms, focusing on onboarding, success, and expansion.
Build scalable systems and genuine relationships, balancing automation with personal outreach to monitor account health and drive engagement.
Capture customer feedback to inform product development and refine playbooks and tooling for a scaled customer success operation.
Codes Health builds a modern platform using AI to automate and accelerate medical record retrieval, making it faster and more accurate than legacy systems. It is a well-funded, rapidly growing team focused on achieving 100x growth by supporting practices in law and specialty healthcare.
Own all inbound customer inquiries for the scaled segment (email, chat, support tickets)
Respond quickly and effectively to product questions, basic troubleshooting, account and billing requests, and process upgrades
Identify patterns in inbound requests and drive improvements to Help center content, macros and templates, and automated workflows
EasyLlama is transforming the HR compliance industry by reinventing outdated and uninspiring training solutions and adapting them for the mobile-first generation. They have a strong culture of collaboration, innovation, and getting things done, they are trusted by over 5,000 clients.
Manage a portfolio of 25-40 mid-market accounts, focusing on retention, churn prevention, and growth opportunities.
Execute the full sales cycle for renewals, upsells, and value-added services within your portfolio.
Execute strategic nurture campaigns to enhance product adoption and accelerate time to value.
Xplor provides cloud-based technology solutions to small and medium-sized businesses, enabling them to manage their business operations. They focus on helping businesses get paid quickly and securely with their Xplor Pay platform. Xplor has a global network of talented colleagues.
Establish and shape the customer success function from the ground up, ensuring seamless onboarding and fostering long-term relationships.
Directly impact customer retention and satisfaction by understanding unique needs and guiding effective platform utilization.
Report directly to the CEO, gaining autonomy and context to influence strategic decisions and enhance the overall customer experience.
Columbia General is a company operating in a compliance-critical and rapidly growing environment, focused on delivering a platform solution. It is a smaller organization where the CEO is directly involved, offering a dynamic and autonomous culture with significant strategic influence for key roles.
Triage and respond to customer tickets via email and Zoom
Diagnose root causes which includes things like API docs, conditional-logic workflows and Liquid templates to name a few
Identify complex issues and escalate to our technical support teams as appropriate
Customer.io helps customers connect with their audiences. They have seen consistent year-over-year growth, and this contract role offers a chance to make a real impact during a period of rapid scale.
Retaining and growing a portfolio of active customer accounts, providing best-in-class support and customer success management.
Ensuring that our customers are achieving maximum value from our solutions, driving renewals, expansions, and cross-sells.
Supporting customers in achieving their goals through GoGuardian’s platform, acting as their trusted advisor and main point of contact throughout the customer journey.
GoGuardian helps build a future where all learners are ready and inspired to solve the world’s greatest challenges with their award-winning system of learning solutions that is purpose-built for K-12. Working with GoGuardian means joining a remote team of diverse, committed, mission-driven employees.
Own the health and retention (90%+) of our mid-market customer portfolio, managing relationships through a combination of high-impact touchpoints and systematic engagement
Build the scaled success motion from scratch—develop playbooks, automated campaigns, and engagement frameworks that can grow with the business
Monitor account health and usage patterns to identify risks and expansion opportunities, then execute targeted interventions to drive outcomes
Runway is building AI to simulate the world through merging art and science. The team consists of creative, open minded, caring and ambitious people who are determined to change the world.
Serve as the primary point of contact for inbound customer inquiries.
Diagnose and resolve basic software and hardware issues.
Monitor customer health signals and flag at-risk accounts.
SoundMachine is a global music and technology company that delivers licensed background music solutions to businesses worldwide. With offices in Los Angeles and Madrid, they support thousands of locations across retail, hospitality, fitness, and commercial environments.
Manage a portfolio of school and district accounts, ensuring strong communication and a high-quality partner experience.
Drive retention and renewals by identifying risks early and implementing action plans.
Develop scalable Customer Success playbooks, workflows, and reporting frameworks.
Braintrust Tutors partners with schools and districts to deliver high-impact K–8 academic intervention. They focus on exceptional instructional talent and strong operational execution to support student progress in complex, high-stakes school environments.
Serve as primary contact for enterprise agency customers, retaining and growing a book of business.
Own the full customer lifecycle and revenue pipeline, including renewals, expansion opportunities, and forecasting.
Leverage data and lead business reviews to drive product adoption, mitigate churn, and provide strategic recommendations.
Muck Rack provides the leading SaaS platform for public relations and communications professionals to build trust, tell stories, and demonstrate the value of earned media through an AI-powered, integrated platform. It is a founder-controlled, fully distributed, and growing company recognized for its culture and product, with values of resilience, transparency, ownership, and customer devotion.
Own onboarding processes, documentation quality, and success planning
Review calls and provide actionable feedback
Manage a small portfolio of high-impact customers
Our client is building the future of AI-powered business communication, helping companies replace manual workflows with intelligent AI agents across voice, chat, and messaging. They work closely with enterprise staffing and workforce organizations, embedding AI directly into ATS and CRM systems to drive real operational impact.
Act as a liaison and cultivate exceptional experiences through high-value, consultative engagements with Higher Education customers using Parchment.
Manage a book of 200-250 accounts, assisting with renewals, expansions, cross-selling, and overseeing the commercial motion including quoting and closing contracts.
Demonstrate mastery of Parchment products, work cross-functionally, meet revenue and satisfaction goals, and occasionally travel for meetings and conferences.
Instructure creates intuitive products to simplify learning and personal development, facilitate relationships, and inspire people in their education and careers. The company has a culture rooted in inclusivity and support, offering flexible work arrangements and competitive benefits.
Lead implementation processes, ensuring smooth transitions from sales to delivery, and develop strategies for long-term customer satisfaction, retention, and expansion.
Serve as a trusted advisor to customers, addressing complex technical challenges and collaborating with sales and product teams to translate customer needs into actionable insights.
Act as a product evangelist, presenting solutions to prospects and gathering customer feedback to enhance platform features and services.
Sorcero develops a medical AI platform that transforms life sciences decision-making to accelerate patient access to life-saving treatments. It is a Certified B Corp founded in 2018, recognized with awards like Fast Company's Most Innovative companies, and operates with a global, distributed team focused on values like excellence, humility, and kindness.