Similar Jobs
See allNew Manager of Onboarding
Steer
US
SaaS
HubSpot
Jira
Customer Success Manager (LATAM)
Respond.io
Latin America
SaaS
Customer Success
Negotiation
Customer Success Manager
Optro
North America
Customer Success
Account Management
SaaS
Customer Success Operations Manager
EvenUp
US
SQL
Salesforce
BI Platforms
Customer Success Manager
WeWork
Latin America
SaaS
Customer Success
Solution Design
BUILD STRUCTURE & ENFORCE STANDARDS:
- Own onboarding processes, documentation quality, and success planning
- Ensure consistency in how accounts are managed across the team
- Enforce standards across the team
OVERSEE CS TEAM EXECUTION:
- Review calls and provide actionable feedback
- Hold CSMs accountable for preparation, follow-through, and solution quality
OWN STRATEGIC ACCOUNTS:
- Manage a small portfolio of high-impact customers
- Drive retention, define success metrics, and identify expansion opportunities
CREATE OPERATIONAL VISIBILITY:
- Track onboarding timelines, account health, and risk signals
- Surface insights on expansion and performance
Our client
Our client is building the future of AI-powered business communication, helping companies replace manual workflows with intelligent AI agents across voice, chat, and messaging. They work closely with enterprise staffing and workforce organizations, embedding AI directly into ATS and CRM systems to drive real operational impact.