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What You’ll Do:
- Own all inbound customer inquiries for the scaled segment
- Respond quickly and effectively to product questions
- Ensure nothing slips through the cracks across a high volume of requests
Who You Are:
- 1-3 years in Customer Success, Support, or another customer-facing role
- Highly organized with strong attention to detail
- Resourceful and proactive
What Success Looks Like:
- Customers receive fast, accurate, and helpful responses
- Inbound volume is managed efficiently
- The scaled segment feels supported
EasyLlama
EasyLlama is transforming the HR compliance industry by reinventing outdated and uninspiring training solutions and adapting them for the mobile-first generation. They have a strong culture of collaboration, innovation, and getting things done, they are trusted by over 5,000 clients.