As the Manager of Customer Success, your mission is to build a high-performing engine of Customer Success Managers.
Coach your team to move beyond reactive support and into proactive, consultative partnerships.
Bridge the gap between high-volume efficiency (SMB) and strategic relationship management (Mid-Market).
Tekmetric is an all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution.
Own the health and retention (90%+) of our mid-market customer portfolio, managing relationships through a combination of high-impact touchpoints and systematic engagement
Build the scaled success motion from scratch—develop playbooks, automated campaigns, and engagement frameworks that can grow with the business
Monitor account health and usage patterns to identify risks and expansion opportunities, then execute targeted interventions to drive outcomes
Runway is building AI to simulate the world through merging art and science. The team consists of creative, open minded, caring and ambitious people who are determined to change the world.
Manage a portfolio of 25-40 mid-market accounts, focusing on retention, churn prevention, and growth opportunities.
Execute the full sales cycle for renewals, upsells, and value-added services within your portfolio.
Execute strategic nurture campaigns to enhance product adoption and accelerate time to value.
Xplor provides cloud-based technology solutions to small and medium-sized businesses, enabling them to manage their business operations. They focus on helping businesses get paid quickly and securely with their Xplor Pay platform. Xplor has a global network of talented colleagues.
Drive customer success across a portfolio of customers, supporting adoption, engagement, retention, and growth
Lead customer engagement through a mix of direct interactions and scalable programs (e.g., webinars and office hours)
Monitor customer health and usage trends to identify risk and opportunity, and take proactive action to drive engagement
Onit is redefining the future of legal operations through the power of AI with their cutting-edge platform that streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions. They are a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic.
Act as the primary point of contact for a large portfolio of Emerging Accounts
Own the full post sales lifecycle, including onboarding, adoption, and renewal
Manage renewals across your entire book, not just the final 90 day window
Airship helps leading brands like Alaska Airlines and BBC drive revenue growth and customer loyalty with cross-channel customer experiences. They have a no-code, AI-powered platform designed for growth-focused teams to create and orchestrate personalized experiences.
Manage relationships with enterprise and upper-mid market customers, as their primary strategic partner.
Guide customers through pre and post-sale testing, implementation, and success planning.
Develop strategies to improve customer health, long-term retention, and satisfaction.
Rewind safeguards critical data for businesses of all sizes by backing up cloud-based applications like Jira, GitHub, Confluence, and Shopify. They are supported by Insight Partners, Inovia, Bessemer, and Atlassian Ventures and recognized as one of Canada's 50 fastest-growing tech companies.
Drive Gross Retention Rate (GRR) and churn mitigation by managing the overall Portfolio Health for the team's entire book of business.
Design and implement scalable programs and processes to improve retention, expansion, and customer engagement
Build and coach commercial expertise across the team, including value-based selling, negotiation, navigating legal/procurement hurdles, and using data in customer interactions
Medely is a high-growth series-C technology start-up reimagining the future of healthcare work by providing an on-demand marketplace and workforce management tools. As a fully remote team of sharp, collaborative, and entrepreneurial individuals, they are dedicated to redefining the way healthcare workers and facilities work together to provide for patients.
Build and foster personal relationships with Instrumentl’s customers.
Take on primary ownership of post-sale onboarding, engagement, retention, and expansion of customer accounts within your portfolio.
Serve as the voice of our customers, share customer feedback, and advocate for our customers' needs.
Instrumentl is a mission-driven startup that helps the nonprofit sector drive impact. They are a hypergrowth YC-backed startup with over 5,000 nonprofit clients and are building the future of fundraising automation. They are cash flow positive and doubling year-over-year.
Scale and lead Optain’s US customer success function, owning a portfolio of accounts and managing a growing team.
Drive exam utilization, reduce churn, expand revenue within existing accounts, and ensure customer value.
Own the customer health framework, lead business reviews, identify upsell opportunities, and partner with US Business Development.
Optain is a healthcare company using clinicians, software, and hardware to rethink care. They use the eye as a window to improve how we screen, manage, and treat eye and systemic conditions and are committed to expanding and improving care. Optain closed Series A with expectations of rapid commercial growth.
Own onboarding processes, documentation quality, and success planning
Review calls and provide actionable feedback
Manage a small portfolio of high-impact customers
Our client is building the future of AI-powered business communication, helping companies replace manual workflows with intelligent AI agents across voice, chat, and messaging. They work closely with enterprise staffing and workforce organizations, embedding AI directly into ATS and CRM systems to drive real operational impact.
Orchestrate implementations, capture critical details, and distill complex discussions into crisp takeaways and action items.
Maintain real-time, accurate documentation in Salesforce and Asana. Capture decisions with laser focus.
Co-manage 10–15 healthcare customers, ensuring retention and contract expansion through tight execution and professional presence.
IMPaCT unlocks the power of the grassroots community health workforce. They have built the largest and most scientifically-proven Community Health Worker platform in the country, used across 22 states by 70+ organizations. They provide competitive compensation and equity grants, comprehensive benefits and plenty of opportunities for team-building and fun.
Drive adoption, retention, expansion, and satisfaction for our scaled customer base.
Identify gaps, design scalable solutions, and execute programs that drive customer success at scale.
Ensure on-time renewals and accurate renewal forecasting across assigned accounts.
Nearmap is an Australian-founded, global tech pioneer innovating in location intelligence. They provide high-resolution imagery and insights, helping customers create meaningful change and propel industries forward.
Own a portfolio of 150–300 customers with clear accountability for retention, adoption, and expansion outcomes
Proactively engage customers through calls, meetings, and scaled campaigns to drive value and momentum
Monitor health signals, usage data, and renewal indicators to prioritize the highest-impact actions
Newsela takes authentic, real world content from trusted sources and makes it instruction ready for K-12 classrooms. Today, over 3.3 million teachers and 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, and attached to activities and reporting that hold teachers accountable for instruction and students accountable for their work.
Lead the Enterprise Customer Success team, focusing on adoption, retention, and expansion of strategic accounts.
Engage directly with Enterprise clients at key moments in their journey (strategic renewals, risks, expansion opportunities).
Build and scale processes that ensure predictability, efficiency, and excellence across the Enterprise customer journey.
Doctoralia, a Docplanner Group company, operates the largest healthcare platform worldwide, serving over 55 million patients and processing more than 15 million appointments monthly across 13 countries. With over 2 million healthcare professionals and 10 million patient evaluations, they aim to improve people's health through their marketplace and SaaS solutions.
Develop and execute strategies to grow revenue within individual accounts.
Build, maintain and grow strong relationships with B2B clients, acting as a trusted advisor.
Guide new clients through onboarding, ensuring smooth implementation and understanding of our services.
e.surv Chartered Surveyors is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. As part of the LSL Property Services Group PLC, they work with lenders, intermediaries, social housing entities and estate agents in addition to private customers.
Manage a portfolio of existing, “live” customers on the SmarterDx platform
Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives
Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals
SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial.
Partner with the VP of CS to develop and execute a Customer Success strategy.
Drive outcomes across retention, renewals, NRR, customer satisfaction, and customer growth.
Build, implement, and continuously improve scalable Customer Success processes.
Radiation Detection Company (RDC) is scaling, and Customer Success is a critical driver of retention, growth, and long-term customer value. They support hospitals, enterprise customers, and other high-value accounts in a regulated, mission-critical environment.
Managing a diverse portfolio of customers, driving value while minimizing churn and maximizing expansion.
Proactively engaging with customers in regular check-ins, business reviews, in person visits, and more to build relationships and develop a deep understanding of each customer’s unique needs, goals, and workflows.
Orchestrating customer onboarding, providing training on our platform and tools, and working closely with customers during trial and evaluation periods where forecasts are refined based on customer feedback.
Amperon is a technology company specializing in data management infrastructure, AI/ML models, and predictive analytics at the intersection of energy data and AI. The company helps power and utility companies improve grid reliability and optimize asset economics and has offices in Texas, but it's a remote-first company.
Retaining and growing a portfolio of active customer accounts, providing best-in-class support and customer success management.
Ensuring that our customers are achieving maximum value from our solutions, driving renewals, expansions, and cross-sells.
Supporting customers in achieving their goals through GoGuardian’s platform, acting as their trusted advisor and main point of contact throughout the customer journey.
GoGuardian helps build a future where all learners are ready and inspired to solve the world’s greatest challenges with their award-winning system of learning solutions that is purpose-built for K-12. Working with GoGuardian means joining a remote team of diverse, committed, mission-driven employees.
Define and oversee onboarding, adoption, retention, and renewal processes
Oversee global customer support teams and workflows
Manage and develop customer success and support team leads across regions
SoundMachine is a global music and technology company delivering licensed background music solutions to businesses worldwide. They have offices in Los Angeles and Madrid, and customers in more than 100 countries, SoundMachine supports thousands of locations across retail, hospitality, fitness, and commercial environments.