Lead a multi-segment team of CSMs by tailoring coaching styles to the segment.
Own the full lifecycle of hiring—attracting, interviewing, and onboarding top-tier CSM talent.
Set clear KPIs and hold the team accountable for Net Revenue Retention (NRR).

Operational Excellence & Scaling:

Refine the "high-volume" SMB engine to ensure rapid customer results within the first 6 months.
Design and optimize "Success Playbooks," including automated health triggers for SMB.
Serve as the primary translator for the customer base, synthesizing feedback for the Product and Engineering teams.

Cross-Functional Partnership:

Partner with Account Executives to ensure a seamless handoff from "Closed-Won" to First Results
Work closely with Support and Engineering to unblock technical hurdles that impact the broader SMB/MM segments.

Tekmetric

Tekmetric is an all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution.

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