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• Lead a designated book of business aligned to HealthJoy’s most strategic broker partners.
• Be a key driver of HealthJoy’s revenue goals through proactive account management, strategic expansion, and world-class retention efforts.
• Build strong, consultative relationships across all levels of a customer organization, from day-to-day champions to C-Suite stakeholders.

HealthJoy guides employees to affordable, high-quality healthcare by consolidating clients’ health and wellness strategies into the HealthJoy Benefits OS, a simple, unified digital experience, leading to healthier employees and a healthier bottom line. With over $100M in fundraising to date, HealthJoy has garnered workplace awards and grown globally to over 300 team members.

• Act as the primary point of contact for assigned Enterprise customers.
• Own the full post-sales lifecycle, including onboarding and renewal execution.
• Build trusted relationships with users and executive sponsors.

Airship helps brands like Alaska Airlines and BBC drive revenue growth and customer loyalty with cross-channel customer experiences. They empower teams to create personalized experiences across channels and foster customer relationships.

• Own relationships with a portfolio of customers, focusing on retention, account growth, and partnership management.
• Drive adoption of key Newbook products, reduce churn, and expand recurring revenue through strategic account planning.
• Act as a trusted partner to decision-makers, uncovering opportunities, negotiating renewals, and ensuring our customers see Newbook as essential to their success.

Newbook is a global property management and reservations platform that empowers operators in the accommodation and hospitality industry to grow and streamline their businesses. They pride themselves on building strong, long-lasting relationships with their customers and partners, helping them maximise growth while delivering world-class service.

• Own the health and retention (90%+) of our mid-market customer portfolio, managing relationships through a combination of high-impact touchpoints and systematic engagement
• Build the scaled success motion from scratch—develop playbooks, automated campaigns, and engagement frameworks that can grow with the business
• Monitor account health and usage patterns to identify risks and expansion opportunities, then execute targeted interventions to drive outcomes

Runway is building AI to simulate the world through merging art and science. The team consists of creative, open minded, caring and ambitious people who are determined to change the world.

• Own key customer relationships to drive measurable business outcomes and expand footprint.
• Lead new customer onboarding and drive product adoption, while monitoring health metrics.
• Identify and capitalize on expansion opportunities aligning with customer goals to maximize LTV.

Localize's platform helps over 700 companies automate the translation of their web and mobile applications. They are a fully remote team of around 30 people and offer a culture with an emphasis on work-life balance.

• Own the health, retention (90%+), and expansion (10-15%) of our mid-market customer portfolio.
• Build the scaled success motion from scratch—develop playbooks, automated campaigns, and engagement frameworks that can grow with the business.
• Monitor account health and usage patterns to identify risks and expansion opportunities, then execute targeted interventions to drive outcomes.

Runway is building AI to simulate the world through merging art and science; they believe that world models are at the frontier of progress in artificial intelligence. Their team consists of creative, open minded, caring and ambitious people who are determined to change the world.

• Oversee customer onboarding, post-launch reviews, quarterly business reviews, and executive check-ins to ensure customer success and satisfaction.
• Work closely with Enterprise customers to understand their business objectives and create a tailored success plan that delivers tangible outcomes.
• Provide guidance to enterprise customers on adopting and maximizing the usage of our solutions, focusing on long-term retention, expansion, and advocacy.

Aiwyn is the first complete platform for modern accounting firms. Backed by top-tier investors like Bessemer, KKR, and Revolution, they’re one of the fastest-growing scale-up SaaS companies in the world with world-class people, processes, and products.

• Maximize revenue within assigned accounts by designing and executing strategic account development initiatives.
• Develop trusted advisor relationships with customers to ensure the solution aligns with their business strategy.
• Partner with internal teams to track customer needs and develop long-term retention and growth strategies.

Intradiem is on a mission to reinvent customer service through automation, developing innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. They value a people-first culture, transparent leadership, and unfettered growth opportunities.

• Own the full post-sales customer lifecycle for your assigned enterprise accounts.
• Lead renewal strategies end-to-end, including pricing proposals and contract negotiations, to drive retention and account growth.
• Partner cross-functionally with Sales and Key Accounts teams to identify and execute on expansion and cross-sell opportunities.

Superhuman is an AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites, and they value their differences, encouraging all to apply.

• Develop and maintain the multi-year strategic client relationship for Global accounts.
• Act as the lead point of contact for both external and internal stakeholders.
• Ensure successful activation, upselling and retention of our solutions according to client needs.

Integral Ad Science (IAS) is a leading global media measurement and optimization platform. They deliver the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms. IAS is an equal opportunity employer, committed to diversity and inclusiveness.

• Build and nurture deep strategic relationships with VIP and enterprise-tier clients.
• Understand each partner's business goals to ensure solutions align with their success.
• Maintain a forward-looking view of each partner's health, identifying risks early.

Xsolla provides tools and services for video game developers to help them fund, distribute, market, and monetize their games. They have helped over 1,500 game developers grow their businesses around the world and are headquartered in Los Angeles, California.

• Own NRR, retention, and onboarding outcomes across the Customer Success organization.
• Build and scale CS through AI, automation, and systems thinking.
• Design and evolve engagement models across customer segments.

Customer.io's platform allows over 7,500 companies to send billions of emails, push notifications, in-app messages, and SMS every day. They power automated communication, helping teams send smarter, more relevant messages using real-time behavioral data; they value empathy, transparency, and action.

• Develop and execute strategies to grow revenue within individual accounts.
• Build, maintain and grow strong relationships with B2B clients, acting as a trusted advisor.
• Guide new clients through onboarding, ensuring smooth implementation and understanding of our services.

e.surv Chartered Surveyors is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. As part of the LSL Property Services Group PLC, they work with lenders, intermediaries, social housing entities and estate agents in addition to private customers.

• Manage a book of approximately 50 of our largest and most strategic global Enterprise accounts.
• Ensure a seamless customer experience throughout the entire life cycle - from onboarding through engagement and renewal.
• Proactively drive customer adoption and mitigate retention risk.

Articulate provides solutions for creating engaging and interactive e-learning courses. While the job posting does not specify company size, Articulate values diversity and is committed to fostering an inclusive environment.

• Own and grow a portfolio of 25 or more mid market enterprise customers, guiding them from go live through long-term value realization
• Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes
• Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows

Moveworks, now part of ServiceNow, is redefining how work gets done. Together, they combine Moveworks’ industry-leading AI Assistant with ServiceNow’s world-class workflow platform to deliver instant, intelligent support across IT, HR, Finance, and beyond.

• Own the post-implementation relationship for a portfolio of 10-20 strategic accounts, driving product adoption.
• Build and maintain relationships across the full buying committee, including CIOs, CDOs, CMOs, Engineering, Privacy & Legal stakeholders.
• Quantify and communicate the business impact of Transcend in concrete terms, leveraging Business Reviews to validate numbers, not narratives.

Transcend provides a compliance layer for customer data, enabling enterprises to activate AI responsibly. They are building a platform that makes data governance, privacy compliance, and AI oversight seamlessly integrated across the tech stack and are backed by top-tier investors.

• Manage a portfolio of global strategic customers and be their primary advisor.
• Build relationships with C-level executives to drive satisfaction.
• Develop and execute strategic account plans with success metrics.

Jobgether is a platform that connects job seekers with companies using AI-powered matching. They focus on ensuring applications are reviewed quickly, objectively, and fairly against the role's core requirements.

• Serve as the primary operational point of contact for a portfolio of enterprise accounts.
• Lead onboarding, implementation, and integration for complex enterprise environments, in partnership with the Technical Account Manager and Solutions Engineer.
• Develop and deliver engaging training to help customers confidently use HONK’s platform and services.

They transform the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. They are a remote-first company and embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.

• Lead and scale a regional pod that covers all CS segments in APAC.
• Be accountable for regional retention outcomes, and team health.
• Partner with cross-functional leaders to remove blockers and improve the APAC customer experience.

Remote is solving modern organizations’ challenge of navigating global employment compliantly. Their team works asynchronously around the world and encourages every member to bring their talents, experiences and culture to the table to help them build the best-in-class HR platform.

• Collaborate in the development and execution of global account strategies.
• Lead operational and account support activities, ensuring compliance with customer agreements.
• Build and maintain strong relationships with key client contacts to drive customer loyalty.

Columbia General is focused on transformation and innovation. They foster a culture of belonging where every voice is encouraged. The company is an evolving organization, offering a hybrid work environment and opportunities for collaboration with a diverse team.