Director of Customer Success
Remote regions
USBenefits
Unlimited PTO
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What You’ll Own:
- Lead and develop a team of CSMs, setting performance standards.
- Own the full post-sale customer lifecycle.
- Partner closely with Sales, Marketing, and Product.
Required Experience:
- 7+ years in Customer Success.
- Proven track record managing a team of 10+ in a B2B SaaS environment.
- Strong cross-functional collaboration with Sales, Marketing, and Product.
What Will Set You Apart:
- Background working with Marketing, Growth, or RevOps teams.
- Track record of building a CS org that functions as a true revenue driver.
- Strong executive presence with the ability to influence internally and with customers.
Popl
Popl is defining a new category we call In-Person Go-To-Market. We help revenue teams turn real-world interactions — trade shows, conferences, field events, and meetings — into measurable pipeline and revenue.