Vice President of Customer Success
Remote regions
AmericasBenefits
18w maternity
18w paternity
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Role:
- Lead and scale AMER Customer Success, owning retention and expansion.
- Build maturity framework, EBRs, and AI-driven next-best-action systems.
Background:
- 12+ years B2B SaaS post-sale leadership, 5+ years managing CSM managers.
- Scaled CS orgs, owned $25M+ ARR, and used ChurnZero/Gainsight.
Perks:
- Fully remote, top-spec hardware, and generative AI subsidy.
- 18 weeks parental leave, PTO plus UpGuardian days, lifestyle subsidy.
UpGuard
UpGuard builds an AI-driven cyber risk posture management platform that helps organizations stay ahead of evolving attack surfaces. The company is scaling after a $75M Series C and is a Certified Great Place to Work with 99% employee satisfaction.