Head of CX Operations
Benefits
Unlimited PTO
16w maternity
8w paternity
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The Role:
- Own CX strategy and ops, combining AI agents with 24/7/365 support.
- Lead teams across Ops, Analytics, WFM, L&D, and CX AI Ops.
What You'll Do:
- Set goals and measure progress for an AI-powered CX org.
- Redefine specialist roles and workflows around AI learning loops.
- Run global capacity, quality, and training; shape Product priorities.
What We're Looking For:
- Record of operational execution and leading AI transformation.
- Analytical depth, team leadership, and credibility with technical teams.
Ramp
Ramp builds smart infrastructure for finance teams, automating how businesses spend money. It serves over 85,000 companies and values high agency, high urgency, and slope over intercept.