Lead and unify post-sales operations across three brands: Peek Pro, Connect&GO, and ACME Ticketing.
Own the entire post-sales model including Onboarding, Customer Success, and Technical Support.
Define KPIs, leverage AI and automation, and drive retention, expansion, and revenue growth.
Peek is the operating system powering the experiences industry, from museums and attractions to tours and activities, with over $7B in bookings. The company is a remote-first global team of 'Peeksters' recognized by Forbes and Built In as a best place to work.
Lead the Customer and Technical Support teams, owning strategy, headcount, and budget for the support function.
Drive AI-enabled support to make operations more efficient while maintaining an exceptional human-centered experience.
Partner with Product and Engineering to build AI-powered support capabilities specific to healthcare.
Abridge is an AI-powered healthcare platform that turns patient-clinician conversations into structured clinical notes in real-time. We are a growing team of MDs, AI scientists, engineers, and creatives empowering people to make care make more sense.
Lead cross-functional initiatives to improve the end-to-end experience of experts across onboarding, support, payments, and project matching.
Coordinate with Engineering, Operations, Product, and Talent Success teams to resolve issues, remove blockers, and keep projects on schedule.
Use AI tools and operational data to identify friction points, automate workflows, and drive continuous improvement in a fast-paced startup environment.
The company operates a digital platform that connects experts with project opportunities. It is a fast-paced startup environment emphasizing cross-functional collaboration and AI-powered operational efficiency.
Own the operating strategy and performance of Clover Care Services across IHC and CCV.
Build AI-powered workflows for member engagement, scheduling, visit prep, and follow-up.
Develop leaders and grow service capacity while staying close to the field experience.
Clover Health is reinventing health insurance by combining data with human empathy to keep members healthier. The company is a mission-driven, remote-first organization using AI to deliver personalized in-home and telehealth care.
Lead the operational performance and continuous improvement of deployed AI support experiences and automation workflows.
Build and scale the Automated Operations capability, including governance, standards, and team development.
Partner with cross-functional teams to deliver measurable business outcomes and improve member and team member experiences.
HealthEquity empowers healthcare consumers by providing health savings accounts and related financial solutions. We are a mission-driven organization that values innovation, inclusion, and the personal growth of our team members.
Own the operating model improving AI-agent and human support performance, including building and governing agent operating procedures (AOPs).
Lead teams executing AOP governance, QA cadence, and knowledge management, partnering with Product and Quality Assurance.
Chair cross-functional triage assigning surfaced gaps to owners and due dates, and report on deflection and resolution quality.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health, using an AI-native platform that delivers personalized support across coaching, therapy, medication management, and specialty care. The company reaches more than 170 million people worldwide through employers, health plans, and partners, and fosters a culture where technology expands the reach, quality, and humanity of care.
Lead and grow the Source CS team, building a culture of experimentation and shared learning.
Manage strategic Source accounts, driving retention and expansion through renewals, forecasting, and account health.
Turn Source use cases into results by leading discovery workshops, pilots, and agent building.
Webflow is the agentic web marketing platform that helps organizations build, manage, and optimize high-performing web experiences. The company values grit, speed, and craft, fostering a culture of innovation and customer trust.
Lead People strategy and operations, partnering with the CPO and executive leaders to drive organizational effectiveness and business performance.
Own strategic execution, AI transformation, and continuous improvement across HR operations, talent, and employee experience.
Build and scale a high-performing People team, developing leadership capability and a culture of trust, accountability, and collaboration.
Pindrop is a cybersecurity company delivering continuous identity verification across voice, video, and digital interactions. Our unified trust platform protects billions of high-risk interactions for enterprises, backed by 300+ patents and a remote-first culture.
Lead AI-powered support and automation operations in Member Services.
Oversee AI agent performance, governance, and continuous improvement.
Partner with Product, Engineering, and Operations to scale solutions.
Partner company in healthcare is advancing Member Services through AI-powered support and automation. It values innovation, accountability, and remote flexibility, with a focus on measurable operational outcomes.
Partner with leaders and frontline teams to map workflows and design process improvements.
Implement practical AI, automation, and low-code solutions to reduce bottlenecks and improve outcomes.
Analyze operational data, define KPIs, and build dashboards to measure and track impact.
We are a rapidly growing healthcare technology company transforming how health plans engage members and deliver essential healthcare services. We value high ownership, resourcefulness, intellectual curiosity, and a bias toward execution.
Lead day-to-day AI transformation execution, translating ambiguous bets into concrete requirements for AI PMs and engineers.
Build and maintain the enterprise capability map and run the cross-functional prioritization cadence.
Own the measurement layer: ROI analysis, metric trees, and executive reporting that proves business value.
Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. 5,000 enterprises trust its behavioral AI platform, and the culture is AI-forward, fast-moving, and focused on transformation.
Lead the global support organization and own the experience hoteliers have when they need us most.
Transform reactive support into proactive partnership, combining AI at scale with the empathy of true hospitality.
Drive first contact resolution and resolution times while keeping the customer experience human.
Cloudbeds provides a unified hospitality platform that powers hotels across 150 countries, processing billions in bookings annually. The company is a fully remote team of 650+ members across 40+ countries, focused on innovation and AI-powered solutions for hoteliers.
Lead the global customer support organization and own the hotelier experience end-to-end.
Transform reactive support into proactive partnership by combining AI at scale with hospitality empathy.
Drive first contact resolution and reduce resolution times while supporting the wellbeing of your team.
Cloudbeds is a hospitality technology platform that powers hotels across 150 countries, processing billions in bookings annually. The company is a fully remote team of 650+ people across 40+ countries, known for its innovative and inclusive culture.
Own the post-sale engine of the business, accountable for client experience across Activation, Measurement, and Audiences.
Establish the operating system, metrics, and AI-driven processes to scale client operations and account management.
Lead and integrate two departments into one client-facing team, driving retention, renewal, and expansion.
InMarket is the leader in 360-degree consumer intelligence and real-time activation for top brands, offering data-driven marketing and attribution platforms. The company serves thousands of brands and emphasizes diversity, equity, and inclusion in its culture.
Lead operational strategy across loan fulfillment, customer experience, and collections.
Improve verification efficiency, application-to-funding pull-through, and collections effectiveness.
Manage vendors, ensure compliance, and build a culture of operational excellence.
Happy Money is a consumer finance company that empowers people through simple, transparent loans funded by trusted financial institutions. It is a fully distributed US company with over $7 billion in loans originated to nearly 350,000 people.
Own the end-to-end product experience for agentic AI solutions, from deep-dive discovery to shipping high-impact improvements.
Become the Central expert in record time and turn messy complexity into a clean, simple, integrated UX across all modules.
Lead design reviews, propose UX optimizations, and map the full product surface area to drive higher conversion and lower dropoffs.
Central AI, backed by top-tier Silicon Valley VCs, builds agentic AI solutions for small and medium businesses globally. It operates like a startup within a corporate, offering high autonomy, low bureaucracy, and a fast-moving, agile culture.
Translate senior leadership decisions into coordinated action and track execution.
Surface consequential questions, emerging risks, and conflicts early, ensuring the right leaders address them.
Own and improve the senior leadership team's operating rhythm, from priorities to commitments.
Thumbtack is the one app for taking care of and improving your home, offering personalized guidance, AI tools, and a best-in-class hiring experience. With over 300,000 local service businesses, Thumbtack's culture emphasizes craftsmanship, making an impact, and embracing diversity.
Serve as a strategic thought partner to an assigned Product leader and team, tackling high-priority business challenges.
Drive cross-functional outcomes across the product development lifecycle, from discovery to go-to-market.
Use AI tools to accelerate research and analysis, and help product teams adopt AI in their work.
Applied is where insurance technology gets reinvented, and we build it fast. Our cloud software and AI-powered solutions reach thousands of agencies and brokers worldwide, setting the pace for what modern insurance can do.
Own the CX operating cadence, program artifacts, and engineering cycle planning.
Route and triage inbound tickets, enforce SLAs, and report on queue health.
Deliver L1 support and administer the support platform with AI-powered workflows.
Nametag is building secure digital identity solutions to help people and organizations prove who they are online. It is a fast-growing, remote-first US-based security company with an AI-forward, ownership-driven culture.
Take ownership of an AI support agent, optimizing resolution rates, accuracy, and customer satisfaction.
Analyze performance data to identify root causes and test enhancements before implementation.
Collaborate cross-functionally to refine AI workflows, improve human handoffs, and expand AI capabilities.
The company leverages artificial intelligence to optimize customer support, ensuring seamless escalation to human agents when needed. It is a fully remote, globally distributed organization offering generous PTO, health coverage, and equity opportunities.