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About the Role:
- Lead a global support organization spanning roughly 130 coaches and advanced support specialists across LATAM, EMEA, and APAC.
- Accountable for queue health, quality, and the wellbeing of the people who deliver it.
What You Bring:
- Built and scaled high-volume contact center or support operations across phone, chat, email, and messaging.
- Led multi-region, fully remote teams with full accountability for FCR, response times, CSAT, and retention.
- Deployed AI and automation at scale, with strong instincts for where it helps the customer and where it gets in the way.
Compensation & Benefits:
- Annual compensation between $160,000 and $220,000 USD for US-based candidates.
- Fully paid parental leave, home office stipend, and professional development courses.
- Remote First, Remote Always culture with PTO in accordance with local labor requirements.
Cloudbeds
Cloudbeds provides a unified hospitality platform that powers hotels across 150 countries, processing billions in bookings annually. The company is a fully remote team of 650+ members across 40+ countries, focused on innovation and AI-powered solutions for hoteliers.